Meet the ​thought leaders shaping retail and hospitality technology, sharing the thinking behind their work.
​Content is not sponsored unless noted.

Why Retailers Lose Known Customers at Checkout—and How to Stop the Bleed​ 

Q&A with Brandon Spear, CEO at TreviPay

"A bad draft beats a blank page every day of the week."

By Kyle Metcalf, CRO at Pivotree

"The Brands Winning the Next Decade Are Building Their Moat Right Now"

By Grace Bacon, CMO, BlueConic

"The question is not whether your organization carries legacy baggage — every organization does. The question is whether your leadership has the clarity and courage to set it down."

By Gary Hawkins, Retail Mindsteps

Breaking Barriers: Retail Women in Tech

Hosts Ricardo Belmar and Casey Golden engage in a captivating conversation with Shannon Flanagan, a seasoned retail leader and founder of Retail Women in Tech [The Retail Razor Show].

"Gyms and fitness chains didn't just rebound, they were inherently redefined as non-discretionary."

"Time and time again, our studies show that friendliness rules the game."

By Sarah Beckett, VP Sales and Marketing at Intouch Insight

Roopi Crowley, Managing Director for Strategic Accounts in Retail, Oil and Gas, and Utilities, T-Mobile

Hear how the right communications system and related technology can benefit retailers and health care providers. 

What’s actually working in digital performance marketing?

Mladen Medunic, Partnerships Manager, Didomi

The End of Clicks, the Rise of Conversations

By Maja Schaefer CEO & Co-founder at Zowie

"I think we have a failure to communicate here. B2B eCommerce should reduce your head count, not increase it."

Matt Johnson, Practice Director, Wholesale Distribution at Pivotree

Who had Chili's on their 'What's Going to Be Awesome in 2025' bingo card?

Amanda Cole, CMO at Bloomreach

"WPP's launch of OpenPro is a signal: business models are changing, it's not a shift, it's a full transformation"

Retail Media: What’s Next?

​By Gary Hawkins, CEO, Center for Advancing Retail & Technology,

Restaurant Turnaround Stories & Tech-Driven Transformations

By Courtney Radke, VP, Innovation at SageNet

Why Amazon’s Four-Day Prime Day Signals a Seismic Shift in Retail Strategy

By Rob Garf, Head of Strategy and Insights at Cordial

What CPG Leaders Need to Know About Image Recognition Right Now

By Mat Brogie, CEO, Repsly

Order Experience Talks

By Darren Brice, Director Technology and Architecture - Strategic Clients at Fluent Commerce

Coupa’s CEO discusses its rich history of innovation centered on the power of Community-generated AI and its vision to build the network that builds the future of trade—and a better world.

Leagh Turner, CEO, Coupa

​AI Agents, Social Commerce, Community-building & RFID

By Paula Macaggi, Founder and Editor-in-Chief, OFFBounds

My 2025 Retail Predictions—Plus A Few Wildcards

By Steve Dennis, President & Founder, SageBerry Consulting

"The large companies can outspend you but they cannot do the small things you can do that do not scale, and that is your leg up as a smaller brand."

By Harley Finkelstein, Shopify President

From Vision to Website: How Gen AI Turned an Old Website into a Modern Project

By Everett Zufelt, Vice President of Product & Partnerships, Orium

Gaurav Saran, CEO at ReverseLogix Joins NYSE TV Live

With the NRF projecting 17% of all 2024 sales will be returned, the estimated cost to retailers is closing in on $1 trillion dollars. Hear the factors driving this surge and how retailers are adapting to this growing challenge.

Laggards Beware: The Danger of Not Leading in the Application of AI

By Shekar Raman, CEO and Co-founder, Birdzi

Morgan Chapman, VP of Strategic Partnerships, Fluent

Q&A: How Grocery Stores Can Expand Their Shelves with Non-Endemic Ads

Jason Cottrell, Founder and CEO, Orium

The Role of Ecosystems and Alliances in Advancing Composable Commerce: Helping buyers understand composability and how turning to MACH technologies can help them overcome the challenges they’re facing.

Wes Schroll, CEO and Founder, Fetch

Mr. Schroll sat down with NYSE’s Taking Stock host Trinity Chavez to discuss the game-changing impact of rewards-based advertising and how Fetch is driving wins for brands and consumers.

​​3 Ways to Make Business Buyers Part of Your Growth Strategy

Allen Bonde, Chief Marketing Officer at TreviPay, discusses three practical ways to prime retailers to better serve business buyers focusing on payments choice, loyalty-building tools and streamlined automation.