Hotel/Hospitality Content that Captured Our Curiosity
Infographic: Bring Back The Magic for Travelers
The average traveler visits 38 sites to finalize their travel plans. To stand out in the crowd, brands must build an emotional connection that exceeds guest expectations [Redpoint Global].
4 Key Hospitality Trends to Look Out For In 2024
Discover the most important hospitality trends and how they’re shaping guest experiences and hotel operations [Adyen].
Hershey Entertainment & Resorts Safeguards Guest Information and Reduces Data Loss
HE&R wanted to be ahead of the curve in terms of payment transaction security. The challenge was to bring security and efficiency into their processes without impacting their exceptional level of guest service [Agilysys].
A Content-First Approach to Composable: The Icelandair Story
Learn how Icelandair improved its customer and employee experience with headless CMS [Composable.com].
5 Technology Trends Shaping the Future of Hotels and Resorts
Here is a look at five of the latest technology trends making their mark in hotels and resorts and how they can help you survive - and thrive - in the coming months and years.
2024 Leisure Travel Takes Flight
As travel fever hits and people begin to map out their leisure travel plans for 2024, a new survey polling respondents across the UK and the US reveals their vacation habits, preferences, and expectations.
How AI-Powered Voice Assistants Can Increase Reservations For Your Casino
In the hospitality and casino industry, the growing call volumes for bookings and the need for cost optimizations have driven the adoption of AI-powered voice assistants in call center management.
Resorts World Las Vegas Modernizes Surveillance Capabilities with Scale Computing
Monitoring this state-of-the-art property requires a highly sophisticated network of surveillance cameras and a modern infrastructure to support it.
Hospitality Technology Year in Review
A panel of hospitality leaders reflect on 2023 and the way they grew business and maximized productivity through staffing shortages and changing trends, and what they anticipate for 2024.
Sourcing Green: Sustainable Procurement in Hospitality
The hospitality ecosystem and, more specifically, the procurement supply chain, which directly impacts the experience hotels offer their guests, presents a significant opportunity to create positive change.
Composable Technology: Why Should the Travel Industry Pay Attention?
How composable technology like digital experience platforms powered by headless content management systems can empower the travel industry to deliver top-notch personalized customer experience.
Using Intelligence to Drive Customer Growth in Travel and Hospitality
Three ways that you can leverage your data to better understand and isolate customer intent, attract and retain high-value travelers, and create experiences that have your customers wanderlusting for their next trip.
Recognizing Anonymous Website Visitors Helps Travel Brands Connect with Relevance
The ability to tailor website content, offers, services, even when the site visitor is anonymous allows travel brands to better retain loyal travelers and win new ones.
Finding Your Way to Exceptional Stays: The Mobile App Revolution in Hospitality
Navigating a maze of hallways, floors, and amenities can be daunting. Enter the age of mobile apps and their role in wayfinding, which is here to change the guest experience forever.
Point A to Point AI: How Gen AI Can Revolutionize Travel and Transport
This article explores the potential of gen AI across a range of use cases, and offers practical considerations for organizations looking to advance their journey while staying true to their ethics and principles.
Turn Hesitant Front Desk Agents into Upselling Superheroes
How does a 10% increase in upsells sound? With the right technology, you can easily achieve it – and do so much more. In this webinar, you’ll discover the power of automated upselling.
Beyond The Booking: Delivering Superior CX No Matter the Circumstance
While travel, tourism and hospitality organizations can’t control the weather, a data-driven strategy supports experience management for all while boosting customer retention, sales and conversion.
How Hospitality Brands Are Capturing the Micro-Moments in their Users’ Journey
Download this Inspiration Guide to learn how top hospitality brands are capturing the micro-moments in their users' journey to their advantage.
Optimize Campaigns with Data Collaboration
The opportunities presented by data collaboration for travel and hospitality are significant, but brands looking for data to enrich their insights must be vigilant about data privacy and protecting customer information.
Case Study: Best Western Mobile Concierge
Hear from this hotel chain how new technology is designed to increase loyalty and bookings and raise their overall guest satisfaction.
Travel Influencer Marketing Guide
This blog discusses some of the latest trends in travel influencer marketing, and dives into the industries that can benefit most from introducing a travel influencer program.
Client Success Story: The Betsy South Beach
Zach Plutzik, Owner/Manager Director, discusses how a technology investment became their hotel's most important tool and allowed them to find their spot in the marketplace.
Travel Apps Oversaturation: Is There a Fix?
A look at the problems posed by the oversaturation of travel apps, and a suggested solution to current challenges.
Deliver the Power of Empathy to Every Experience
Explore the future of CX and discover how to create a new vision for your business that delivers the power of empathy to every experience by orchestrating personalized experiences at scale.
Scent Marketing for Hotels
By incorporating carefully selected scents and fragrances throughout the property, hotels can create a captivating environment that leaves a lasting impression on their guests.
Ready to Streamline Hospitality Operations? It May Be Time to Modernize Your POS Systems
Leading hospitality companies are looking to modernize everywhere, but it’s especially smart to focus on systems that are ubiquitous, essential and high-touch.