Hotel/Hospitality Content that Captured Our Curiosity
Loyalty Rewards Should Be Rewarding for Travelers
This guide focuses on loyalty programs and rewards for a new class of leisure travelers, which are an essential part of engaging with today’s budget-focused globetrotters [Blackhawk Network].
Hybrid Meetings and Events: Top Ways to Optimize Your Hotel
Today, the buzz is all about hybrid meetings and events, and your hotel has the opportunity to provide event planners with high-quality virtual solutions that support this demand [Tripleseat].
Travel Websites: How to Quickly Protect Your Infrastructures Against Bot Attacks
Learn how cybercriminals target travel websites by using malicious bots to give dishonest competitors an unfair advantage or to access sensitive customer data [DataDome].
Guide to In-Room Entertainment Options for Hotels and Resorts
Fueled by the pandemic, which accelerated the demand for new technologies, hotel operators are now compelled to take their guest room entertainment to the next level [Hotel Internet Services].
In The Know Video: Hotel Associate Training
Learn how to empower associates across the world to deliver top-tier experiences, while still maintaining the brand consistency that guests are accustomed to [Axonify].
Of Personas and Personalization: The Keya to True Connections with Travelers
Personalized marketing in hospitality is all about making guests feel seen, heard and cared for. It’s the very essence of hospitality, especially since the hotel is every traveler’s home away from home [Screen Pilot].
Wyndham Hotels & Resorts Gives Users an Unforgettable Digital Experience
Needing a solution to provide secure, seamless access to its systems, Wyndham Hotels & Resorts implemented Workforce Identity Cloud for its employees, then expanded to its thousands of franchisees [Okta].
Leveraging Website Intent Data to Fuel Personalized Experiences
This blog explores how travel marketers can strategically utilize website intent data to curate personalized experiences that resonate with spring break travelers [NaviStone].
2024 State of Technology in the Hospitality Industry
This post explores the state of technology in the hospitality industry and how it can benefit hoteliers without sacrificing a personalized experience [Sertifi].
How Trailblazers are Using CX AI Technologies to Transform Their Organizations
In the inaugural “The Room Where It Happened” video series, some of the industry’s top CX innovators discuss how they are utilizing AI, digital and cloud technologies to transform CX [Nice].
Infographic: Top Tactics to Drive Direct Bookings for Your Casinos
In the highly competitive casino industry, driving direct bookings is paramount for maximizing profitable revenue and fostering loyalty among the players. With the help of the right tools and marketing strategy, casino hotels can achieve this efficiently [Cendyn].
7 Gym Marketing Ideas for 2024
Everywhere you look, you’ll find people focusing on their health, what they eat, and being mindful of their healthy and not-so-healthy habits. With the boom of the wellness market, today’s the day to start making big gains in the gym industry [Grin].
Infographic: Bring Back The Magic for Travelers
The average traveler visits 38 sites to finalize their travel plans. To stand out in the crowd, brands must build an emotional connection that exceeds guest expectations [Redpoint Global].
4 Key Hospitality Trends to Look Out For In 2024
Discover the most important hospitality trends and how they’re shaping guest experiences and hotel operations [Adyen].
Hershey Entertainment & Resorts Safeguards Guest Information and Reduces Data Loss
HE&R wanted to be ahead of the curve in terms of payment transaction security. The challenge was to bring security and efficiency into their processes without impacting their exceptional level of guest service [Agilysys].
A Content-First Approach to Composable: The Icelandair Story
Learn how Icelandair improved its customer and employee experience with headless CMS [Composable.com].
5 Technology Trends Shaping the Future of Hotels and Resorts
Here is a look at five of the latest technology trends making their mark in hotels and resorts and how they can help you survive - and thrive - in the coming months and years.
2024 Leisure Travel Takes Flight
As travel fever hits and people begin to map out their leisure travel plans for 2024, a new survey polling respondents across the UK and the US reveals their vacation habits, preferences, and expectations.
How AI-Powered Voice Assistants Can Increase Reservations For Your Casino
In the hospitality and casino industry, the growing call volumes for bookings and the need for cost optimizations have driven the adoption of AI-powered voice assistants in call center management.
Resorts World Las Vegas Modernizes Surveillance Capabilities with Scale Computing
Monitoring this state-of-the-art property requires a highly sophisticated network of surveillance cameras and a modern infrastructure to support it.
Hospitality Technology Year in Review
A panel of hospitality leaders reflect on 2023 and the way they grew business and maximized productivity through staffing shortages and changing trends, and what they anticipate for 2024.
Sourcing Green: Sustainable Procurement in Hospitality
The hospitality ecosystem and, more specifically, the procurement supply chain, which directly impacts the experience hotels offer their guests, presents a significant opportunity to create positive change.
Composable Technology: Why Should the Travel Industry Pay Attention?
How composable technology like digital experience platforms powered by headless content management systems can empower the travel industry to deliver top-notch personalized customer experience.
Using Intelligence to Drive Customer Growth in Travel and Hospitality
Three ways that you can leverage your data to better understand and isolate customer intent, attract and retain high-value travelers, and create experiences that have your customers wanderlusting for their next trip.
Recognizing Anonymous Website Visitors Helps Travel Brands Connect with Relevance
The ability to tailor website content, offers, services, even when the site visitor is anonymous allows travel brands to better retain loyal travelers and win new ones.
Finding Your Way to Exceptional Stays: The Mobile App Revolution in Hospitality
Navigating a maze of hallways, floors, and amenities can be daunting. Enter the age of mobile apps and their role in wayfinding, which is here to change the guest experience forever.
Point A to Point AI: How Gen AI Can Revolutionize Travel and Transport
This article explores the potential of gen AI across a range of use cases, and offers practical considerations for organizations looking to advance their journey while staying true to their ethics and principles.
Turn Hesitant Front Desk Agents into Upselling Superheroes
How does a 10% increase in upsells sound? With the right technology, you can easily achieve it – and do so much more. In this webinar, you’ll discover the power of automated upselling.
Beyond The Booking: Delivering Superior CX No Matter the Circumstance
While travel, tourism and hospitality organizations can’t control the weather, a data-driven strategy supports experience management for all while boosting customer retention, sales and conversion.
