Content that Captured Our Curiosity
Hotel Keyless Entry: A Guide to Digital Accommodations
The shift away from plastic key cards isn’t just about looking high-tech. It’s about removing friction from the guest journey [SiteMinder].
Customer Spotlight: How LIV Golf Delivers Game-Day Content in Real-Time
Read how LIV Golf creates, manages, and distributes tens of thousands of digital assets around the clock to satisfy the content-hungry needs of modern sports marketing [Bynder].
Why Travel Marketers are Turning to OOH for Scalable Reach and ROI
Discover how high-dwell environments like airports, transit hubs, and city centers offer premium visibility where plans are being made, driving strong recall and engagement [Broadsign].
How United Airlines, MGM Resorts, and Uber Create Unforgettable Guest Journeys
A panel discussion explores how the right data strategies can deliver unforgettable travel experiences and turn last-minute bookings into lifelong loyalty [LiveRamp].
How Travel Leaders Network Saw a 700% Increase in Engagement
Learn how the travel marketing and technology services provider experienced a 700% increase in engagement across two of their brands, a nearly 100% bounce rate reduction, and a greater than 50% increase in send rates [Acoustic].
Fan 360: Better Experiences for Sports Fans, More Revenue Opportunities
For sports organizations to delight existing fans and cultivate new fans at home and abroad they must first understand each of them individually, and that requires creating a fan 360 view [Snowflake].
Lost Luggage to Paradise Found: 5 Ways Unified AI Platforms Transform Travel Service
From enhanced AI technology to better communication and customer interaction orchestration, here are five ways to turn travel chaos into 5-star customer service every time [Nice].
Managing Hotel Inventory: The Hidden Costs and Smart Fixes
To stay ahead, hotels should use advanced inventory management tools to improve productivity while finding areas that cause waste [Unifocus].
Behind the Screens: Building Lady Gaga’s Ultimate Digital Experience
How a future-proof tech stack helped create a website that merges artistic expression, immersive UX, and high-performance eCommerce [Composable.com].
Case Study: How Predictive Budget Allocation Helped KLM
Managing numerous campaigns and channels meant KLM had to frequently prepare detailed budget shifts. A solution was needed to reduce the strain on resources while helping to improve social performance [Smartly.io].
How to Personalize the First-Time Guest Experience
This article puts personalization into context for independent hotels and provides some practical first steps for how to implement personalization at scale for first-time shoppers [GuestCentric].
The Complete Hotel Management Guide: From Operations to Guest Experience
Whether you're a seasoned professional or new to the field, this guide provides valuable insights into managing a hotel effectively and enhancing guest satisfaction [MARA Solutions].
How a 12-Year-Old’s Dream Evolved into a Thriving Business: Madison Rifkin’s Story
Ever watch a surfer catch the perfect wave, balancing skill, vision, and a bit of daring all at once? That’s just the vibe of Madison Rifkin, the young, passionate founder and CEO of the travel tech startup Mount [Cronix].
The Digital Guest Journey: Why Most Hotel Strategies Are Outdated and How to Fix Them
If your hotel isn’t meeting guests where they are – at every stage of their fragmented journey – you’re invisible when it matters most. Here’s why traditional strategies fail and what you can do to fix them [SHR].
Top 10 Social Media Strategies for Hotels in 2025
Learn why social media is still a powerful tool for hotels to engage guests, boost brand awareness, and drive direct bookings and what marketers must do to stay competitive [Lodging Interactive].
Conversational AI for Travel: Benefits & Examples
Providing great customer service helps travel providers stand out from the crowd – but it’s no easy task. There are things to consider at every stage of the customer journey [ Cognigy].
The NFL Conference Championships and What They Might Tell Us About the Super Bowl
On their journeys to Super Bowl LIX, the Kansas City Chiefs and Philadelphia Eagles each hosted a conference championship in their home stadium in 2023 and 2025. Read how those game visitors compared, and what it might mean for this Super Bowl sequel [Placer.ai].
Empowering Casino Teams with Enhanced Safety and Comms
At the Plaza Hotel & Casino in Las Vegas, safety and communication aren’t just priorities—they’re the backbone of a more efficient operation for both employees and guests [Relay].
How Poor Hotel Tech is Affecting Employee Retention
New user experience research has revealed that 38% of hotel employees say their experience with property management systems influenced their decision to leave a job [Cloudbeds].
Fraud Trends: Unpacking Travel Tuesday
Contrary to the spirit of the holidays, travel is a lucrative segment for fraudsters and creates significant risk for merchants [Riskified].
Keeping the Heart in Hospitality
Hotel operators want to embrace technology to help them run their businesses more effectively, but not at the cost of losing their hotel's human touch [Infor].
7 Proven Strategies to Improve Customer Satisfaction in Travel & Hospitality
Explore seven proven strategies leading travel and hospitality brands use to create these exceptional experiences, backed by real-world examples and actionable insights [Gladly].
Video: How the Nashville Predators Drove Ticket Sales
“Relationship marketing is a really critical piece of making [fans] feel special.” – Lindsay Rutledge, Director, Consumer Strategy and Communications, Nashville Predators [Marigold].
Channel Management Explained: Unlock Your Hotel’s Revenue Potential
Learn how to harness the power of technology to optimize your distribution strategy, increase revenue, and streamline operations [DerbySoft].
Reimagining the Guest Experience at Colorado’s Largest Indoor Inflatable Amusement Park
The Director of Marketing & Public Relations at Bounce Empire shares the success story behind this massive 50,000-square-foot operation and a new POS system [Squirrel].
Swiftonomics: What Hotels Learned from the Eras Tour
Though some might say the Eras Tour was a once-in-a-lifetime event, this article provides key takeaways from this tour that hotels can use to optimize for when the next big star visits their city [Koddi].
Chart a Course for Success: A Customer Data Platform for a Cruise Line
Discover why cruise lines are turning to a customer data platform (CDP) to enhance customer relationships, improve operational efficiency and drive growth [Redpoint Global].
Fast Charging in the Hospitality Industry
More and more, hoteliers are realizing the value of on-site EV charging stations as they aim to reduce the environmental footprint of their industry [FLO Services].
Charting the Right Course as Travel Thrives Despite Macroeconomic Headwinds
The travel industry will face a real test of its resilience. It must embrace cutting-edge tech and customer-centric strategies to overcome economic headwinds [ZS].