Content that Captured Our Curiosity
Keeping the Heart in Hospitality
Hotel operators want to embrace technology to help them run their businesses more effectively, but not at the cost of losing their hotel's human touch [Infor].
7 Proven Strategies to Improve Customer Satisfaction in Travel & Hospitality
Explore seven proven strategies leading travel and hospitality brands use to create these exceptional experiences, backed by real-world examples and actionable insights [Gladly].
Video: How the Nashville Predators Drove Ticket Sales
“Relationship marketing is a really critical piece of making [fans] feel special.” – Lindsay Rutledge, Director, Consumer Strategy and Communications, Nashville Predators [Marigold].
Channel Management Explained: Unlock Your Hotel’s Revenue Potential
Learn how to harness the power of technology to optimize your distribution strategy, increase revenue, and streamline operations [DerbySoft].
Reimagining the Guest Experience at Colorado’s Largest Indoor Inflatable Amusement Park
The Director of Marketing & Public Relations at Bounce Empire shares the success story behind this massive 50,000-square-foot operation and a new POS system [Squirrel].
Swiftonomics: What Hotels Learned from the Eras Tour
Though some might say the Eras Tour was a once-in-a-lifetime event, this article provides key takeaways from this tour that hotels can use to optimize for when the next big star visits their city [Koddi].
Chart a Course for Success: A Customer Data Platform for a Cruise Line
Discover why cruise lines are turning to a customer data platform (CDP) to enhance customer relationships, improve operational efficiency and drive growth [Redpoint Global].
Fast Charging in the Hospitality Industry
More and more, hoteliers are realizing the value of on-site EV charging stations as they aim to reduce the environmental footprint of their industry [FLO Services].
Charting the Right Course as Travel Thrives Despite Macroeconomic Headwinds
The travel industry will face a real test of its resilience. It must embrace cutting-edge tech and customer-centric strategies to overcome economic headwinds [ZS].
Geofencing for Travel Apps: How to Enhance Tourism and Hospitality Experiences
Competing with the big names that dominate the travel and tourism industry isn't easy. Challengers must think creatively and offering a more personalized experience could be a competitive advantage [Bluedot].
Bowlero and AMF: A Ten-Pin Knockout
Bowlero Corporation operates more than 350 bowling alleys nationwide, under a portfolio of brands that includes AMF. Dive into the data to learn how the bowling alleys performed this year [Placer.ai].
4 Ways to Improve Guest Experience in your Spa/Salon with Technology
Whether you operate a luxury resort, wellness center, or beauty salon, when a guest walks into your business, they expect to feel comfortable and pampered. Here’s how [LS Retail].
Hot Opportunities in AI-Enabled Vending Machines
Imagine being able to offer a hot meal to your guests, visitors or shift workers, but you don’t have to hire more foodservice staff to make that happen [Entegra].
How to Use Email to Sleigh Hotel Sales this Holiday Season
For hoteliers seeking to tap into the seasonal spirit of family getaways and gifts, email deliverability should be at the heart of their marketing strategy [Cendyn].
Omni Hotels & Resorts Improves Advertising Effectiveness by 4x Through Data Collaboration
The hospitality leader drives relevant advertising to their customers by leveraging its first-party data in a privacy-first manner [LiveRamp].
11 Hotel Trends to Watch in 2025
The industry is at a tipping point. Although technology and automation promise relief, many hotels still cling to outdated systems for fear of digital change [GuestCentric].
Reimagining Loyalty for the Digital Native Generation
Companies that successfully leverage loyalty programs based on Gen Z preferences and prioritize innovation prototyping may find that they can increase their loyalty consistently [Encora].
LATAM Unifies the Passenger Journey to Elevate Customer Experience
The airline realized that to serve its customers at scale, it had to connect different touchpoints in a seamless manner and use a standardized approach to tracking customer responses [Medallia].
Tips to Prepare for Hotel Peak Call Season
Read five essential tips that will help ensure you’re primed to optimize your voice channel efforts during the upcoming peak call volume season [Revinate].
Hotel Concierge Solutions That Are Sure to Impress Guests at Every Step
Virtual concierge services help ensure your guests experience superior service and that your hotel operates at maximum efficiency without placing any extra burden on your staff [Canary Technologies].
For Travel & Hospitality, a Loyalty ID is Not Enough
In order to understand customers and drive business results, brands need to account for more channels and touchpoints than the loyalty program alone [Amperity].
Hospitality
Driving Profitability at Golf Resorts: How Analytics Transform Operations
Discover how the top properties are optimizing operations, from dynamic tee time pricing to smarter retail management, to drive profitability [Otelier].
Customer Case Study: JetBlue
The data engineering team used a cloud-based platform that pipes data from more than 130 source systems and 3,000 production tables — powering reliable insights for the entire organization's operational and customer service activities [Snowflake].
Exploring Hospitality Technology Trends
Explore top hospitality and tourism technology trends, helping you decide which to integrate into your hotel business [MARA Solutions].
Life Time and Orangetheory: Premium Fitness Flourishing
The fitness industry continues to thrive. Even as consumers reduce discretionary spending, many see gym memberships as an essential indulgence [Placer.ai].
Making Waves: Rethinking Cruise Line Revenue Management
It may seem hard to believe that an industry capable of serving up tens of millions of unforgettable passenger experiences every year—all without letting their guests see them sweat—has room to improve [IDeaS].
Revolutionizing Sports Content Creation with DAM
Discover how modern digital asset management (DAM) can streamline the sports content creation and distribution process [Tenovos].
Hotel/Hospitality
Hotel Reputation Management: Boost Guest Satisfaction and Online Ratings
Learn why your hotel reputation management strategy must be an integral part of your business strategy to keep your hotel competitive with the top brands [InMoment].
Data-Driven Hotel Staffing: The Tools and Metrics You Need for Accurate Labor Forecasting
With hotels grappling with labor shortages, rising costs, and changing demands, it’s a challenge to deliver the kind of service guests expect [Quinyx].