Content that Captured Our Curiosity
AI Tools for Restaurant FOH Management
A look at how you can use AI for restaurant FOH (front-of-house) management, improving your dining experience and driving retention [Fourth Enterprises].
The High Cost of Anonymous Restaurant Guests
Restaurants are in a bind. Despite rapid tech adoption over the last few years, most guests remain anonymous. Discover three significant obstacles that stand in the way of brands fully knowing their guests [Olo].
The Journey from Pop-up Shop to Storefront Number 6
Here's how Broad Street Oyster Co. went from a pop-up shop to six physical locations in five years [Square].
Customer Story: Habit Burger & Grill
Mike Repetti, Chief Information Officer at Habit Burger, explains the benefits of using touchscreens as their self-ordering solution in-store [Elo Touch Solutions].
The Digital Evolution of Restaurant Operations
Learn how embracing smart technologies and sustainable initiatives can transform restaurant operations, boosting efficiency and delivering exceptional dining experiences [Incisiv].
Case Study: Sal's Authentic NY Pizza
The growing need for a cost-effective delivery solution became essential for franchisees, as managing their own fleet was proving operationally challenging and financially unsustainable [MOBI].
3 Strategies to Reduce Candidate Dropoff in Hospitality Hiring
Learn how hospitality employers minimize candidate drop off and effectively compete for top talent in a tough labor market [Checkr].
Restaurant Efficiency + Profitability: 3 Proven Tactics to Bolster Both
Jimmy John's franchisee, Cullen James, discusses proven ways to improve operational efficiency, how automation is the key to saving on labor costs and beating the competition and more [Workstream].
Customer Story: Serving Up a Storm with TGI FRIDAYS
Initially a single-restaurant install, discover why new voice comms hardware is now part of the communications infrastructure across their UK restaurants [VoCoVo].
Crafting Text Drip Campaigns for SMS Success
A step-by-step guide on creating an SMS drip campaign plan, and how to evaluate and improve your strategy over time [Voxie].
Reservation Fraud: The Silent Thief Stealing Restaurant Revenue
Discover how this new industry threat is emerging, silently stealing restaurant seats and jeopardizing operators' most valuable assets [Slang.ai].
How a Blaze Pizza Franchisee Streamlined Operations Across 25 Locations
Millenial Restaurant Group needed a better way to scale its accounting and finance function alongside its physical locations in a way that provided faster, up-to-date data without increasing overhead or complexity [Restaurant365].
How QR Codes Transformed the Guest Experience at Café Gratitude
Café Gratitude moved to a completely hybrid service model, known as the New Steps of Service, that combines the traditional touchpoints of hospitality with the efficiencies of technology [Toast].
A Digital Revolution: How Digital Wallets are Changing the Payments Game
As consumers increasingly rely on technology, digital wallet solutions are poised to emerge as the preferred payment method [Par].
Double Hit: Pickleball Courts with Dining are Booming
As pickleball continues to gain momentum and attract a diverse range of players, the future of pickleball venues with food and beverage service are growing fast [Flybuy].
Benchmark Your Restaurant Locations Like A Pro
Learn why an effective data visualization chart can really become a time (and life!) saver once you start to manage more than 10 restaurant locations [Tattle].
5 Restaurant Tech Trends to Enhance Hospitality
Discover how the right tools can help your team work smarter, grow revenue, and strengthen connections with guests [Tock].
Fast Food Price Wars: The Ripple Effect on Supermarkets
In the fiercely competitive fast-food industry, price wars and value meal offerings have emerged as powerful tools for market penetration and customer retention [The Lempert Report].
5 Ways to Improve Customer Experience in Restaurants
Every brand wants its customers to leave the restaurant with a smile, but achieving this consistently is easier said than done [Intouch Insight].
Restaurant Hiring Software: A Buyer's Guide
With constant hourly hiring needs taking up so much of your energy and attention, the right technology solution can save time, increase efficiency, and help you keep your restaurant staffed more easily [Workstream].
What CFOs Need to Know About CX’s Impact on Revenue
Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most [GuestXM by Blackbox Intelligence].
Unlocking Loyalty: Tech Helps KFC Launch Instant-Hit Loyalty Program
Hot on the heels of its February 2024 release, KFC’s new loyalty program, KFC Rewards, has already surpassed one million members. Learn how [Marigold].
7 Groundbreaking Drive-Thru Concepts and Trends for QSRs
Restaurant brands are investing in a suite of technology solutions and drive-thru concepts that delivers an amazing customer experience across the customer engagement lifecycle [Interface Systems].
Increase Guest Throughput with Digital Marketing
This blog post explores how platforms enable enterprise-level leaders to implement targeted digital campaigns that attract more guests and streamline operations franchise-wide [Evocalize].
Taking Tips Electronic: A Case Study with Ultra Steak
Read how Ultra Steak implemented Instant Tips to reduce their reliance on cash handling, improve employee safety and develop clearer audit trails and procedures [Instant].
Loyalty Program Benefits: How Engaged Guests Drive Revenue
This blog examines the multifaceted benefits of loyalty programs, illustrating how they can transform customer interactions into lasting relationships and improve your bottom line [Paytronix].
Why Hospitality Operators Need to Overcome the Sunk Cost Cycle
Discover why the sunk cost fallacy can be so devastating to hospitality operations that want to grow - and how to overcome the cycle [Vita Mojo].
5 Reasons to Get Restaurant Cyber Security Insurance
There are major benefits to taking your operations online, but as technology becomes more prevalent in restaurants, the risk of a cyber-attack is also greater [TouchBistro].
Guide to Restaurant Marketing
In an era dominated by digital influence, your restaurant's success hinges on effective marketing. This guide shows you how to make that happen [Chowly].
2024 Restaurant Tech Map
This map provides a comprehensive (though not exhaustive) overview of today’s leading restaurant technology innovators broken out by category [Brizo FoodMetrics].
Learn How Music Affects Restaurant Foot Traffic
While no one is saying your favorite restaurants should turn into entertainment venues (please, no) creating a multi-sensory experience through music can increase brand affinity, boost loyalty, and lead to repeat customers [National Checking Company].
Labor forecasting looks ahead at hotel, hospitality, and restaurant staffing needs, but the industry’s unpredictable nature introduces countless variables that can throw projections off [Deputy].
Digging into Darden: Q2 2024 Update
How are Darden restaurants performing as Q3 2024 approaches? Read the location analytics to find out which restaurant chains are thriving in today’s challenging economic climate [Placer.ai].
Pivotal Questions to Drive Guest Lifetime Value
Everyone’s buzzing about guest lifetime value. Learn more about this critical metric and how restaurants can use it to propel their business forward [Olo].
Success Story: Stress Free Tech at Scale
Read how new technology helped Rick’s Jerk Food Truck reach new customers and create a loyal following [SpotOn].
Podcast: Talking with Starbucks’ John Boline
John Boline, VP of Store Design, discusses how he leads Starbucks and its partners at a store-by-store level to deliver an elevated platform for connection over coffee [NewStore].
Top 5 Reasons Restaurants Are Using AI
AI is more than just a passing trend, it's a huge step forward in operational efficiency and it's helping restaurants all over the country save costs and grow their business [Popmenu].
KFC’s COO on Scaling Operations and Enhancing Team Member Experiences
Rob Swain talks about leveraging technology for improved customer experiences, integration of employee feedback into brand strategies, and the future of the restaurant industry [Raydiant].
State of Spend Report: UK Dining Trends
This report analyzes UK eating and drinking habits to understand how restaurants from quick-service to fine-dining have been impacted by the prolonged high cost-of-living [Cardlytics].
How Chipotle Uses Mobile Marketing & Automation to Create Timely, Engaging Marketing
By getting the right technology partners in place and refining its SMS strategy over the years, Chipotle has developed a mature approach to marketing that can deliver exactly what consumers want [Vibes].
Unlocking the Power of Restaurant Menu Data: A Guide for Food and Beverage Manufacturers
Restaurant market data is a powerful source of information manufacturers can use to gain insights into market needs, consumer preferences, and the competitive landscape [Brizo FoodMetrics].
C-Stores, QSRs and Fuel Stations are Blending More and More
Fuel and convenience retailers know they must evolve their business and are eagerly looking for ways to create new, appealing environments that offer more than just fueling up and buying a snack [Diebold Nixdorf].
7 Key Features You Need to Become the Best Bar POS System in 2024
A state-of-the-art POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ensuring that business owners can focus on what they do best—serving their patrons [Lavu].
Will Restaurant CPGs Change the Quick Service Industry?
The integration of restaurant CPGs into the quick service industry has the potential to revolutionize how food service brands engage with customers, deliver products, and drive growth [InContext Solutions].
How Andolini’s Worldwide Mitigated Theft and Maximized Safety
The restaurant chain’s previous security system had a poor UX/UI design, making it difficult to investigate issues. A new easy-to-use and intuitive interface allows users to quickly master its features, unlocking the platform’s full value [Solink].
