Foodservice
Welcome to Reservation Wars 3.0
Get your popcorn out, Reservation Wars 3.0 is here. And on this go-around, nearly the whole restaurant tech ecosystem is involved [Bite].
Foodservice
AWS Outage Reminds Us "Smart" Devices Are Only as Smart as Their Architecture
When a 15-hour outage turned $2,700 smart beds into saunas and left thousands of restaurants unable to process orders, it exposed the fatal flaw in how we're building edge applications [Ditto].
Foodservice
Restaurant Chargebacks: A Guide to Managing Disputes in the Restaurant Industry
A look at why restaurant chargebacks happen, why they’re difficult to fight, and why food and beverage establishments are better off focusing on prevention instead [Chargebacks911].
Foodservice
97% of Diners Will Give One-Star to “Robot Restaurants” of the Future
New data shows that while the promise of the fully automated restaurant may look sleek, diners aren’t buying it. Nearly one in three have avoided a restaurant that felt “too automated”[Harri].
Foodservice
Keeping Up in the Fast Lane: A Tech Stack Guide for QSR Operators
Operators will want to select partners who have deep experience in a broad range of technologies and can help them navigate an increasingly complicated landscape [Presto].
Foodservice
State of Food Delivery & Rideshare Apps 2025: The Gig Economy is Bigger Than Ever
Read how rideshare is capitalizing on sustained momentum while food delivery stages a massive comeback, fueled by India's hyper-growth [Sensor Tower].
Foodservice
Smoking Profits: How Dickey's Balances Legacy and 15% Margins
Dickey’s CEO, Laura Dickey, talks about brand building, maintaining steady margins and keeping your folks (employees & guests) happy in part 1 of a 2-part episode [Milagro].
Why Gen Z’s “No Tab” Habit Is Costing Your Bar Staff Time (and Tips)
Gen Z’s habit of refusing to open bar tabs is more than just a generational quirk. It is slowing down service, frustrating bartenders, and cutting into your bottom line [OpenTab].
5 Ways to Safeguard Your Restaurant’s Supply Chain
Learn how to thrive amid the effects of inflation, product shortages, and the lingering pandemic on your restaurant’s supply chain [TimeForge].
Do QSR Value Promotions Still Resonate With Consumers?
The recent revival of McDonald’s Extra Value Meal has fueled speculation that the QSR space might be gearing up for another round of value wars. See what the data suggests [Placer.ai].
How AI and Machine Learning Are Revolutionizing Restaurant Customer Engagement
Read how AI and machine learning are reshaping restaurant customer engagement with smarter marketing, personalized experiences, and optimized operations [Incentivio].
How Piper’s Ice Cream Bar Built Stability Beyond the Seasons
Co-owner Chip Adkins shares the cash flow system that helps him slash operating costs by 12%, create financial stability for the business, and build sustainable wealth [Square].
Tip Pooling: What Every Restaurant Operator Should Know
Learn how tip pooling works, the laws that govern it, and how restaurants can streamline the process using tip management software [SpotOn].
Agile RFP Process Leads to Accelerated Digital Transformation for Dewey’s Pizza
Chris Abrams, Director of Innovation at Dewey's Pizza, shares how the company uses tech to facilitate an agile RFP process and collaborate with department heads needs requirements and solution sourcing [Olive].
The QSR AI Revolution: How Agentic Intelligence Is Redefining Fast Food Success
As consumer expectations evolve toward fast, frictionless, and highly personalized service, QSR leaders face an urgent strategic choice: leverage advanced AI solutions or risk falling behind [Solugenix].
How Culture-Led Change Drives Scalable Transformation in Restaurants
Align your people, processes, and purpose to accelerate adoption, maximize ROI, and drive lasting change [Point B].
Drive-Thru Tech Gets a Thumbs-Up from 92% of Customers
Learn why simple upgrades are helping QSRs tune into what customers really want behind the wheel [Mood Media].
Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?
The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business [MTech Mobility].
Digitizing QSR Inventory Will Soon Seem as Obvious as the POS Revolution
Digitizing inventory—bringing real-time visibility, automation, and predictive insights into food, packaging, and supplies—will become as essential as the POS transformation did decades ago [NomadGo].
Customer Sentiment Analysis vs. Traditional Surveys: Which One Tells the Real Story?
In today’s customer-driven competitive world, feedback is like a goldmine. But how we collect and interpret that feedback is evolving faster than ever [LiveLytics].
Restaurant SEO: 9 Best Practices That Will Attract More Customers
Are you tired of empty tables on a Tuesday night? It’s more important than ever for restaurants to have a solid SEO strategy to attract customers in a competitive market [Tripleseat].
Weathering the Storm: Why Customer Loyalty Beats Cost-Cutting
The question isn’t whether technology will transform the restaurant experience, its which restaurants will lead the transformation and reap the rewards of increased customer loyalty, frequency, and revenue growth [SoundHound AI].
QSR Snapshot: What’s Working, What’s Not, and Where the Industry Goes Next
A study reveals a clear disconnect between what draws U.S. customers to QSRs and what ultimately disappoints them [Storesight].
Dave’s Hot Chicken: Managing a Red-Hot Expansion
Managing explosive growth while maintaining operational consistency and controlling real estate risk, Dave’s sought a modern solution for lease and location management [Leasecake].
How Digital Procurement Tools Can Streamline the Purchasing Process
Thanks to modern platforms, digital procurement processes have become significantly more transparent and manageable, from product discovery to invoice generation and total F&B spending [Entegra].
[Webinar Recap] Guest Experience Insights from CAVA and Panera
Leaders from CAVA and Panera Bread explored how brands are leveraging technology to reinforce standards, train teams, and ensure flawless execution across every location and every shift [Crunchtime].
UK Loyalty Movement Report: QSR
This report dives into QSR customer behavior to better understand engagement over time by analyzing more than £5.8bn in consumer spending [Cardlytics].
Getting Started with Data-Driven Marketing: A Guide for Restaurant Brands
If you’re an emerging restaurant brand with a dozen or so locations and high growth, what data do you need, and where does it live? [Olo]
What’s Old is New Again: Why SMS and Flyers Are Winning Over Digital Channels in 2025
Many restaurants and cafés are revisiting tried-and-true methods like SMS messaging and printed flyers, which cut through the clutter and deliver real results [HungryHungry].
Custom Integrations Propel Little Caesars' Global Delivery
See how Little Caesars partnered with tech to seamlessly integrate their systems with local delivery partners, streamlining their operations [Deliverect].
Why AI Voice Agents Will Be Standard in Restaurants by 2026
Already in use by forward-thinking operators, AI voice answering is poised to become as essential as your kitchen line or payment system [Maple].
How to Take Control of Your Google Food Ordering Link
Here’s why you should remove high-commission platforms from your Google restaurant order button and how to replace them with a first-party restaurant ordering solution that keeps you in control [Beyond Menu].
Chick-fil-A Revamps their POS to be Resilient in Offline Situations
Operators and their teams are now able to deliver the Chick-fil-A experience customers expect, regardless of sales channel, internet strength, or connectivity [Ditto].
What Is the Average Employee Retention Rate by Industry? (2025 Update)
Employee turnover, or attrition, can be expensive for companies. This high churn of employees results in lost productivity, increased recruiting costs, training costs, and more [DailyPay].
AI for Restaurants: The Tools You Need
Is artificial intelligence just for large QSRs, or will it level the playing field and help smaller, passion-driven food entrepreneurs survive? [Fourth Enterprises].
Why QSR Leaders Are Rethinking Their Data Strategies
A quick-service restaurant chain had a problem—not with the food, not with staffing, and not even with customer loyalty. The challenge was invisible: their data was everywhere and nowhere at once [Digital Wave Technology].
Uncovering The Top 5 Challenges Restaurant Training Leaders Anticipate
The restaurant industry thrives on speed, efficiency, and great customer experiences. But behind the seamless service lies a critical function: its workforce training [Opus Training].
