Content that Captured Our Curiosity
What CFOs Need to Know About CX’s Impact on Revenue
Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most [GuestXM by Blackbox Intelligence].
Unlocking Loyalty: Tech Helps KFC Launch Instant-Hit Loyalty Program
Hot on the heels of its February 2024 release, KFC’s new loyalty program, KFC Rewards, has already surpassed one million members. Learn how [Marigold].
7 Groundbreaking Drive-Thru Concepts and Trends for QSRs
Restaurant brands are investing in a suite of technology solutions and drive-thru concepts that delivers an amazing customer experience across the customer engagement lifecycle [Interface Systems].
Increase Guest Throughput with Digital Marketing
This blog post explores how platforms enable enterprise-level leaders to implement targeted digital campaigns that attract more guests and streamline operations franchise-wide [Evocalize].
Taking Tips Electronic: A Case Study with Ultra Steak
Read how Ultra Steak implemented Instant Tips to reduce their reliance on cash handling, improve employee safety and develop clearer audit trails and procedures [Instant].
Loyalty Program Benefits: How Engaged Guests Drive Revenue
This blog examines the multifaceted benefits of loyalty programs, illustrating how they can transform customer interactions into lasting relationships and improve your bottom line [Paytronix].
Why Hospitality Operators Need to Overcome the Sunk Cost Cycle
Discover why the sunk cost fallacy can be so devastating to hospitality operations that want to grow - and how to overcome the cycle [Vita Mojo].
5 Reasons to Get Restaurant Cyber Security Insurance
There are major benefits to taking your operations online, but as technology becomes more prevalent in restaurants, the risk of a cyber-attack is also greater [TouchBistro].
Guide to Restaurant Marketing
In an era dominated by digital influence, your restaurant's success hinges on effective marketing. This guide shows you how to make that happen [Chowly].
2024 Restaurant Tech Map
This map provides a comprehensive (though not exhaustive) overview of today’s leading restaurant technology innovators broken out by category [Brizo FoodMetrics].
Learn How Music Affects Restaurant Foot Traffic
While no one is saying your favorite restaurants should turn into entertainment venues (please, no) creating a multi-sensory experience through music can increase brand affinity, boost loyalty, and lead to repeat customers [National Checking Company].
Labor forecasting looks ahead at hotel, hospitality, and restaurant staffing needs, but the industry’s unpredictable nature introduces countless variables that can throw projections off [Deputy].
Digging into Darden: Q2 2024 Update
How are Darden restaurants performing as Q3 2024 approaches? Read the location analytics to find out which restaurant chains are thriving in today’s challenging economic climate [Placer.ai].
Pivotal Questions to Drive Guest Lifetime Value
Everyone’s buzzing about guest lifetime value. Learn more about this critical metric and how restaurants can use it to propel their business forward [Olo].
Success Story: Stress Free Tech at Scale
Read how new technology helped Rick’s Jerk Food Truck reach new customers and create a loyal following [SpotOn].
Podcast: Talking with Starbucks’ John Boline
John Boline, VP of Store Design, discusses how he leads Starbucks and its partners at a store-by-store level to deliver an elevated platform for connection over coffee [NewStore].
Top 5 Reasons Restaurants Are Using AI
AI is more than just a passing trend, it's a huge step forward in operational efficiency and it's helping restaurants all over the country save costs and grow their business [Popmenu].
KFC’s COO on Scaling Operations and Enhancing Team Member Experiences
Rob Swain talks about leveraging technology for improved customer experiences, integration of employee feedback into brand strategies, and the future of the restaurant industry [Raydiant].
State of Spend Report: UK Dining Trends
This report analyzes UK eating and drinking habits to understand how restaurants from quick-service to fine-dining have been impacted by the prolonged high cost-of-living [Cardlytics].
How Chipotle Uses Mobile Marketing & Automation to Create Timely, Engaging Marketing
By getting the right technology partners in place and refining its SMS strategy over the years, Chipotle has developed a mature approach to marketing that can deliver exactly what consumers want [Vibes].
Unlocking the Power of Restaurant Menu Data: A Guide for Food and Beverage Manufacturers
Restaurant market data is a powerful source of information manufacturers can use to gain insights into market needs, consumer preferences, and the competitive landscape [Brizo FoodMetrics].
C-Stores, QSRs and Fuel Stations are Blending More and More
Fuel and convenience retailers know they must evolve their business and are eagerly looking for ways to create new, appealing environments that offer more than just fueling up and buying a snack [Diebold Nixdorf].
7 Key Features You Need to Become the Best Bar POS System in 2024
A state-of-the-art POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ensuring that business owners can focus on what they do best—serving their patrons [Lavu].
Will Restaurant CPGs Change the Quick Service Industry?
The integration of restaurant CPGs into the quick service industry has the potential to revolutionize how food service brands engage with customers, deliver products, and drive growth [InContext Solutions].
How Andolini’s Worldwide Mitigated Theft and Maximized Safety
The restaurant chain’s previous security system had a poor UX/UI design, making it difficult to investigate issues. A new easy-to-use and intuitive interface allows users to quickly master its features, unlocking the platform’s full value [Solink].
Mobile vs. Desktop: How to Create a Guest-First Experience
Five key areas to analyze for desktop and mobile that can help your brand determine the optimal platform for designing your website [5&5].
Yoshinoya Significantly Improves Menu Uptime and Speed of Service
Read how the multi-unit quick-serve rice bowl brand improved guest experience and speed of service in the drive-thru and the dining room [Xenial].
Restaurant Automation: A Guide to Grow Revenue and Improve Efficiency
This article uncovers what restaurant automation is, some real-world examples, and top considerations to consider if exploring which solutions make sense for your business [Slang.ai].
7 Tips to Boost A Restaurant’s Online Ordering Sales
This blog discusses optimizing your online menu and multiple payment options, and offers tips on boosting your restaurant's online ordering sales [Deliverect].
Optimizing Technology Costs Through Smarter Architecture
To move beyond tech debt and prioritize innovation for your restaurant business, you must start by understanding the size and scope of the problem [NCR Voyix].
Exploring 2024’s Top Restaurant Technology Trends
Learn how the restaurant industry is poised to embrace technology more than ever, with a focus on streamlining operations, boosting profitability, and enhancing guest experiences [Olive].
How Far Will Your Restaurant Customers Travel?
The average American only travels about three miles for casual meals out. How can restaurateurs get customers to go farther to choose them [Upside]?
How does a Kitchen Display System work?
For restaurant owners who need to improve order accuracy, streamline operations, and increase profitability, you’ve likely heard that a kitchen display system is the answer you’re looking for. But how does it work, and will it work for your operation [Table Needs]?
High Volume Hiring Playbook
In today’s landscape where you are competing for a limited pool of employees, mastering high-volume hiring sets apart the most successful hospitality franchisors [Harri].
5 Ways to Leverage Restaurant Data Analytics for Business Growth
What are restaurant analytics, and how can you make the most of them to boost restaurant growth? Read this guide to learn more [Crunchtime].
Are Robotics Really Coming to Hospitality?
This blog post explores the current state of robotics in restaurants, examine its benefits and challenges, and speculates on how this technology might evolve [Squirrel Systems].
Case Study Video: Jet's Pizza Success Story
As an early adopter of OrderAI, Jet's Pizza has not only been able to take the industry's labor shortage issues in stride, but they've also seen an incredible increase in profits and customer satisfaction [HungerRush].
3 Ways to Improve the Restaurant Customer Experience
Improving the restaurant experience starts with a clear understanding of what customers are looking for, what they expect when eating at restaurants, and how they perceive your brand [Service Management Group].
Infographic: Insider Insights from Waitstaff
A survey of over 600 shift workers sheds light on the unique insights only these industry insiders can provide. From tipping culture to restaurant lingo, this infographic uncovers their well-guarded secrets [Deputy].
Case Study: White Castle Adds AI to the Menu
With explosive growth in takeout channels like drive-thrus, White Castle faced multiple challenges, including overworked staff, longer wait times and less customer face time. Learn how they confronted these challenges with innovative technology [SoundHound AI].