Content that Captured Our Curiosity
Reducing Churn and the Power of Personalization
Explore how guest insights can help restaurant brands identify the factors that lead to churn and craft personalized engagement strategies that foster long-lasting relationships [Bikky].
2025 Restaurant Technology Trends
While 2024 buzzed with discussions about AI, augmented reality, and robots in the kitchen, this year quick service restaurant owners are shifting their focus toward practical, results-driven solutions [Table Needs].
Stop Asking for Surveys: Your Restaurant Has the Answers
Amazon sends them. So does your dentist. Your bank definitely does. And they are on Every. Single. Restaurant Check. “Tell us how we did!” Surveys are great…but they have big limitations [Black Box Intelligence].
How Hooters Evolved Its Iconic Brand to Collect 277x More Guest Feedback
“We’re re-evaluating the menu and improving certain processes that we were following for 40 years.”-Chip Davis, Director of Operations Services at Hooters [Tattle].
Is It Time for a New Drive-Thru Communication System? Here’s How to Know
From muffled conversations to garbled orders, an aging headset can cause longer wait times, frustration, and even lost revenue [PAR Tech].
How Restaurants Are Embracing AI to Drive Efficiency in 2025
755 restaurant-decision makers were polled, and here’s how those operators are feeling about AI in 2025 [Toast].
3 Restaurant IT Deployment Trends Fueling Back-of-House Digital Transformation
BOH is in the spotlight with many technology improvements designed to revolutionize operations and enhance capabilities to manage the different ways customers place orders today [Level 10].
Hospitality Outlook for 2025
With interest rates likely to drop, and the pressure on consumers easing, 2025 should see lower operating costs and more customers willing to spend [Epos Now].
AI for Restaurant Security: The key to Smarter Security, Smoother Operations
As AI continues to advance, restaurants gain smarter, more responsive tools to safeguard assets and ensure peace of mind [Solink].
Year in Review: Which Restaurants Crushed It In 2024
It’s been another exciting year for restaurants. We saw technology change how operations are running, learned more about AI and how it can transform the industry, and heard about value again and again [Ziosk].
Return on Time (ROT) Primer for Restaurant Operators
As the industry evolves, those prioritizing ROT will be better positioned to thrive and grow in an increasingly demanding and competitive restaurant market [Chowly].
Unintentional Employee (and Manager) Behaviors That Cost Restaurants Money
While employee theft is the largest cause of shrink for restaurants, many unintentional behaviors can also hurt margins [Agilence].
5 Reasons Why Your Kitchen Needs a ‘Smart’ Upgrade Now
In today’s fast-paced and highly competitive restaurant industry, staying ahead means more than just offering great food; it requires delivering delightful guest experiences, every time [Qu].
The 50 Best Quotes for Digital Signage Displays
Some of the best quotes to use in your digital signage playlists to create interesting and engaging content for customers and employees [Loop TV].
How the Largest Jersey Mike’s Franchisee Cut Through Lease Admin Challenges
Read how a lease management platform helped Century Restaurants, Inc. keep their growing portfolio of locations organized, so they can focus on continuing to grow the business [Leasecake].
Why Your Restaurant Tech Strategy Should Think Beyond “Best-In-Class”
Even if individual components aren’t considered “best-in-class” on their own, a cohesive, purpose-built stack can provide superior results for restaurants [CardFree].
4 Foodservice Trends to Follow in 2025
Read four key trends that foodservice businesses should adopt to succeed in the coming years, emphasizing the intersection of business, technology, and customer experience [Deliverect].
Fast Food, Faster Rewards: Inside Chick-fil-A’s Leading Loyalty Program
Points, perks, and the perfect chicken sandwich: Learn the loyalty tactics Chick-Fil-A One uses to set itself apart from other QSR brands in the U.S. [Talon.One].
Optimizing Integrated Online Ordering for Restaurant Business Growth
As a restaurant owner or manager, understanding how to implement and optimize online ordering will help with growing your restaurant’s revenues and profits [Cervion Systems].
When the Wi-Fi Goes Down: Unique Challenges for Different Restaurant Types
When the Wi-Fi goes down, it’s not just an inconvenience; it’s a full-blown nightmare for restaurants. But like in a horror movie, the monster takes different forms depending on the setting [Milagro].
From Kitchen Chaos to Hiring Harmony: Frontline Fast Food Recruitment Success Stories
In the bustling world of fast food, the race isn't only to serve the best burger or the fastest fries; it's also to assemble the most efficient, dedicated workforce [Emi Labs].
Foodservice
Infographic: The 2024 Restaurant Technology Landscape
Where, specifically, have operators invested in technology? There are several ways to slice the restaurant technology pie [Crunchtime].
Mastering Financial Performance in Hospitality
From understanding cost structures to leveraging technology, this blog covers things you need to know to fortify your financial oversight and achieve success in the hospitality industry [Sage].
Client Story: South Florida Noodle Bar Slurps Up Success
While their tech stack handled everything they needed, the multiple logins and lack of integrations made measuring the impact of these tools next to impossible - until they decided on a new tech partner [Popmenu].
Case Study: Bold Promotions Deliver Big Results for Zambrero
While rising costs can often mean tightening margins, bold promotions can help restaurants stand out and encourage consumer spending, even in a competitive and price-sensitive market [MOBI].
AI Tools for Restaurant FOH Management
A look at how you can use AI for restaurant FOH (front-of-house) management, improving your dining experience and driving retention [Fourth Enterprises].
The High Cost of Anonymous Restaurant Guests
Restaurants are in a bind. Despite rapid tech adoption over the last few years, most guests remain anonymous. Discover three significant obstacles that stand in the way of brands fully knowing their guests [Olo].
The Journey from Pop-up Shop to Storefront Number 6
Here's how Broad Street Oyster Co. went from a pop-up shop to six physical locations in five years [Square].
Customer Story: Habit Burger & Grill
Mike Repetti, Chief Information Officer at Habit Burger, explains the benefits of using touchscreens as their self-ordering solution in-store [Elo Touch Solutions].
The Digital Evolution of Restaurant Operations
Learn how embracing smart technologies and sustainable initiatives can transform restaurant operations, boosting efficiency and delivering exceptional dining experiences [Incisiv].
Case Study: Sal's Authentic NY Pizza
The growing need for a cost-effective delivery solution became essential for franchisees, as managing their own fleet was proving operationally challenging and financially unsustainable [MOBI].
3 Strategies to Reduce Candidate Dropoff in Hospitality Hiring
Learn how hospitality employers minimize candidate drop off and effectively compete for top talent in a tough labor market [Checkr].
Restaurant Efficiency + Profitability: 3 Proven Tactics to Bolster Both
Jimmy John's franchisee, Cullen James, discusses proven ways to improve operational efficiency, how automation is the key to saving on labor costs and beating the competition and more [Workstream].
Customer Story: Serving Up a Storm with TGI FRIDAYS
Initially a single-restaurant install, discover why new voice comms hardware is now part of the communications infrastructure across their UK restaurants [VoCoVo].
Crafting Text Drip Campaigns for SMS Success
A step-by-step guide on creating an SMS drip campaign plan, and how to evaluate and improve your strategy over time [Voxie].
Reservation Fraud: The Silent Thief Stealing Restaurant Revenue
Discover how this new industry threat is emerging, silently stealing restaurant seats and jeopardizing operators' most valuable assets [Slang.ai].