Retail

Foodservice

Manufacturing/DTC

Supply Chain

Hospitality

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​Content that Captured Our Curiosity

Foodservice

What QSR Employees Report About Restaurant Tech Problems

72% of QSR employees report recurring drive-thru tech failures. 47% use workarounds weekly. What McDonald's workers say about restaurant tech problems [Canopy].
🔥AI's Hot Take: Burnout spikes when tech fails—nothing exhausts teams faster than fixing the tools meant to help them.​

Supply Chain

2026 Innovation Survey Report

This survey examines how supply chain leaders are approaching AI, automation, and digital transformation amid inflation and labor challenges. Discover the priorities, budgets, and barriers shaping innovation strategies for the year ahead [Kenco].
🔥AI's Hot Take:  Proven tech is beating novelty—reliability is the new innovation currency.

Retail/Hospitality

Get Ready for the World’s Biggest Soccer Stage

This playbook outlines what is likely to happen as millions of fans move through the streets, stores, and stadiums of North America—and how businesses can prepare [Adyen].
​🔥AI's Hot Take: The opportunity is turning fan surges into spend by eliminating payment friction because in big moments, speed wins.

DTC

Managing Bots in the Age of AI Agents: What Every Digital Business Needs to Know

Automated bot traffic is no longer a minor nuisance; it has become a defining factor in digital business strategy. For the first time in history, bots now generate more web traffic than humans [Coveo].
🔥AI's Hot Take: As AI agents become buyers, blockers, and intermediaries, visibility—not volume—is what protects digital commerce.

Foodservice

How Houston TX Hot Chicken Turned Inventory Accuracy Into Margin Control

The Challenge: As Houston Hot Chicken continued to grow, operational visibility became harder to maintain across locations [Craftable].
🔥AI's Hot Take: Brands that unify inventory, invoices, and POS data will out‑execute those still reconciling problems retroactively.

Hospitality

How to Stop Wasting Your Hotel Marketing Budget

Hotel marketing budgets are under scrutiny, and teams are forced to defend every dollar. Yet many still struggle to show clear, revenue-linked ROI [IDeaS].
​🔥AI's Hot Take: The real waste isn’t the spend—it’s marketing without visibility into where demand can actually be influenced.

R&H Hub is a 2026 Media Partner

R&H Hub is a 2026 Media Partner

R&H Hub is a 2026 Media Partner

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​Leaders Making Us Think

"Time and time again, our studies show that friendliness rules the game."

By Sarah Beckett, VP Sales and Marketing at Intouch Insight

Roopi Crowley, Managing Director for Strategic Accounts in Retail, Oil and Gas, and Utilities, T-Mobile

Hear how the right communications system and related technology can benefit retailers and health care providers. 

Who had Chili's on their 'What's Going to Be Awesome in 2025' bingo card?

What’s actually working in digital performance marketing?

Mladen Medunic, Partnerships Manager, Didomi

Breaking Barriers: Retail Women in Tech

Hosts Ricardo Belmar and Casey Golden engage in a captivating conversation with Shannon Flanagan, a seasoned retail leader and founder of Retail Women in Tech [The Retail Razor Show].

"I think we have a failure to communicate here. B2B eCommerce should reduce your head count, not increase it."

Matt Johnson, Practice Director, Wholesale Distribution at Pivotree

The End of Clicks, the Rise of Conversations

By Maja Schaefer CEO & Co-founder at Zowie

Thanksgiving Weekend Is No Longer the Starting Line

By Dan Wallace-Brewster, Principal Consultant, Marketing Endeavors Consulting