Retail Content that Captured Our Curiosity
Why Flash Mob Theft Has Become a Viral Crime
Flash mob theft has taken retailers and social media alike by storm. This article explores some of the primary causes and trends of this phenomenon [Agilence].
Podcast: The Emotional Essence of Loyalty Beyond Transactions
Discover innovative strategies to harness technology and data for enhancing loyalty and understand the importance of a consistent experience across all retail channels [Incisiv & Diebold Nixdorf].
Case Study: Mattress Firm Transforms Their Omnichannel Experience
Learn how Mattress Firm, the nation’s largest mattress retailer, implemented technology to increase lead generation, improve the online review process, and communicate better with customers both nationally and at the local level [Podium].
20 Trending Products and Things To Sell Online
If you’re looking for popular things to sell in 2024, check out these trending products. They could help grow your sales. Snail slime, anyone [Shopify]?
10 Minute Assessment: Are Your Stores Enabled?
How are you helping your field leaders, store managers, and frontline employees bring your brand to life for customers? How much more could your teams achieve? And how do you get there [Zipline]?
Innovation in Local Grocery: Standing Strong with Charm
How can local retailers compete with the likes of Walmart and Costco without losing the local charm? And how can accessible technology bridge the gap between the comfortable small store format and the digital future [Birdzi]?
The Grocery Sector in 2023: An End-of-Year Recap
Did national chains dominate in 2023, or did regional banners also have a role to play? And what can foot traffic analytics tell us about broader trends that shaped brick-and-mortar shopping last year? Find out here [Placer.ai].
An Intimate Conversation with Sarah Jessica Parker about Retail
Sarah Jessica sat down with retail expert, author and podcaster, Ron Thurston for a conversation about retail culture, community, technology and the power of human connection [KWI].
Virtual Store Spotlight: Sephora X Cosmopolitan Gifting Suite
Last holiday season, renowned Hearst publication Cosmopolitan introduced an innovative experience in collaboration with Sephora—a virtual gifting suite designed to redefine fragrance content and shopping [Obsess].
Case Study: How the New Era Website Was Built
Find out how global headwear manufacturer New Era selected a digital commerce and personalization solution to create a new site for 40 markets [Optimizely].
Click-and-Collect Gives Customers Frictionless Omnichannel Experience
If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. But are these channels seamlessly integrated to optimize their combined impact [Pivotree]?
Consumer Insights Tools: The Best for 2024
Discover a wide range of consumer insight tools and how they help businesses stay the course with their effective practices and make improvements that align with consumer sentiment [Bizrate Insights].
Infographic: How Chatbots are Transforming the Retail Industry
This infographic talks in detail about how virtual assistants improve your customers' service experience and the long-term benefits they bring to your business [Kore.ai].
The Cart Abandonment Trick That Most Retailers Are Ignoring
Researching the abandonment strategies of 50 leading retailers brought a shocking conclusion. How are brands missing this opportunity?
How to Respond to Negative Reviews: Examples and Best Practices
What should you do when you get a negative review? Whether it’s a Google review or a different review provider, here’s how to respond to negative reviews successfully. And why doing so is good for your business.
Innovation in Retail: Q1, 2024
This report offers actionable insights on how retailers can foster a culture of innovation, strategically adopt new technologies, and align them with their unique brand values.
Infographic: How To Prevent Fraud
Fraud losses are expected to surpass $362 billion globally. With fraudulent activities and cybercrimes up year over year, there’s no better time to get serious about protecting your business from fraud.
Video: NRF Commerce Cab
Two retail experts share a ride during NRF’s Big Show in New York City and discuss ecommerce in 2024 and the importance of managing your own data.
What’s In Store for 2024: Industry Leaders and Influencers Weigh In
Some of the brightest marketing minds (and two Hollywood A-Listers) discuss cutting-edge advancements and emerging trends in customer experiences, brand innovation, and beyond.
2024 Connected Retail Experience Study: Focusing on Omnichannel Efficiency
This report explores the growing importance of omnichannel efficiency in the retail industry. It highlights the struggle to align technology with the needs of a multi-generational workforce and positions automation as an operational necessity.
3 Online Retail Trends That Are on The Rise
Retail media networks, digital wallets and live commerce are three digital trends that have been around for a while but have risen in prominence over recent years. Take a deep dive into why that is.
2024 Trends in Focus For the Digital Advertiser
Stay ahead by discovering how global industry leaders will reshape the digital advertising landscape in 2024, and get key trends to transform and future-proof your campaigns for lasting success.
Top 15 Retail Media Networks to Watch in 2024
The number of worthy networks for brands to consider is continually climbing, as are the self-service capabilities available from each that make retail media advertising more efficient and effective than ever.
Eliminating Chaos on Canvas
For most brands, the journey from ideating a campaign to taking it live is often tumultuous. Discover the power of seamless creative workflows in campaign excellence.
The Future of Digital Content Management: A Grocery Leader’s Guide
Learn how grocery leaders can use digital content to create modern digital experiences to thrive in an increasingly competitive industry.
Ecommerce Customer Experience in 2023: Insights & What’s Next in 2024
Find out how thousands of ecommerce brands delivered customer experience in 2023, and then explore the CX trends for 2024.
Infographic: How AI is Boosting Retail Loyalty Programs
Retailers big and small are using AI as a competitive advantage to get customers faster and keep them longer. This infographic documents the top 8 ways they’re utilizing AI to boost customer loyalty programs.
Trend Forecasting: Top 10 Consumer Trends to Watch in 2024
You can expect to see an even stronger focus on experience-boosting technologies, such as AI and social media, and value-driven shopping options like experiential retail and direct-to-consumer.
Retail Predictions for 2024: Navigating the Future of Shopping
The retail industry is poised to witness transformative changes shaped by evolving technology, stiff competition, and changing consumer preferences. Here are 5 predictions to help them stay ahead of the curve.
Hot Digital Marketing Trends to Up Your Game in 2024
This blog post explores the future of digital marketing and uncovers the trends that will shape your strategy and drive success in the year ahead.
Why Digital Asset Management is Important in 2024
As marketing teams continue to navigate digital transformation, it's crucial to ensure that the right tech stack is in place. This blog explains why a digital asset management (DAM) system is so important to a digital marketing tech stack.
Ahead of the Curve: 2024 Advertising Predictions
Industry leaders share their 2024 advertising predictions to help marketers and media owners navigate this dynamic year in advertising.
2023 Retail Recap: The Year’s Biggest Stories in Retail Loss Prevention
Crime, the economy, and artificial intelligence (AI) all weighed heavily on retail and loss prevention this year, and those trends will play a role in the coming year. But, retailers are up for the challenge.
Personalization, Retention and Owned Channels Will Define eCommerce in 2024
The brands that build authentic connections and lasting customer relationships will be poised to thrive.
2023 Digital Grocery: Year in Review
Uncover key 2023 digital grocery trends, AI impacts, and shopper behaviors in this detailed report.
2023 Wrapped: See How Americans Spent This Year
A rewards platform took a close look at 2.6 billion receipts consumers shared with them to see how they really shopped this year.
Retail Technology Trends for 2024: Omnichannel Incentives, Mobile POS & More
Hear the biggest opportunities for retailers heading into the new year, the retail tech they’re glad to leave behind, and which brands are killing it at the moment.
Speed of Ret'AI'l to the Power of MACH
Prasad Tangirala, Vice President of eCommerce engineering at Conn's HomePlus, discusses the implementation of technology at his retail company.
Data Maturity Quiz
This 10-question quiz is intended for those responsible for the business success of their company’s digital product or site. It’s built to help teams evaluate the maturity of their data practices, and to see where they can improve.
Video Case Study: Altitude Sports Streamlines Fraud Reviews
Since teaming up with a new technology partner to automate its fraud review process, Altitude Sports has shifted its focus from identifying fraudsters to concentrating on CX.
How AI is Revolutionizing Holiday Shopping
A recent episode of NBC’s “The Today Show” discussed how AI can help alleviate holiday shopping stress by analyzing millions of data points spanning multiple years to unearth trends and predictions.
Black Friday 2023 Retail Recap
Black Friday – the unofficial start of the holiday season – drove nationwide retail foot traffic spikes on November 24th. Just how big was the Black Friday 2023 visit surge? And how did this year’s shopping holiday compare to 2022?
Shopper Frustration Increased by 25% This Cyber Monday Over Last Year
New data shows shoppers encountered more digital friction than last year during Cyber Five 2023.
How to Be a Better Manager Than Spider-Man
Learn all about implementing the right strategies for positive workplace management so you can start to see the massive dividends that come from applying the Spider-Man Advantage.
How AI and Automation Help e-Commerce Scale
Post-pandemic, consumer reliance on online shopping remains steady, meaning e-commerce businesses need to continue to adopt new technologies to scale their business operations.
Grocer's Guide: 7 Strategies to Minimize the Impact of Inflation on Customers
With food prices surging due to a multitude of global factors, grocers are facing a formidable challenge – how to maintain affordability while enhancing customer satisfaction.
How Men and Women Shop: Unveiling the Striking Resemblance and Key Differences
When it comes to consumer behavior, the way men and women approach shopping is more similar than different. In fact, a recent survey of 2,048 global consumers revealed that gender was far less of a factor in shopping preferences and behaviors than age.
Video: Santa Loves Bots
Santa can’t afford mistakes, delays, or missed orders when delivering a few billion packages all in one night. If there’s failure, kids stop believing. Thankfully, his workshop relies on bots.
Infographic: The State of Channel Mix
How marketers and commerce practitioners are using the PESO (Paid, Earned, Shared, and Owned) framework to strike a balance with their channel mix.
2023 Unified Commerce Benchmark for Specialty Retail
Download the industry’s first unified commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.