The Cart Abandonment Trick That Most Retailers Are Ignoring
Infographic: How Chatbots are Transforming the Retail Industry
This infographic talks in detail about how virtual assistants improve your customers' service experience and the long-term benefits they bring to your business [Kore.ai].
Researching the abandonment strategies of 50 leading retailers brought a shocking conclusion. How are brands missing this opportunity?
How to Respond to Negative Reviews: Examples and Best Practices
What should you do when you get a negative review? Whether it’s a Google review or a different review provider, here’s how to respond to negative reviews successfully. And why doing so is good for your business.
Innovation in Retail: Q1, 2024
This report offers actionable insights on how retailers can foster a culture of innovation, strategically adopt new technologies, and align them with their unique brand values.
Infographic: How To Prevent Fraud
Fraud losses are expected to surpass $362 billion globally. With fraudulent activities and cybercrimes up year over year, there’s no better time to get serious about protecting your business from fraud.
Video: NRF Commerce Cab
Two retail experts share a ride during NRF’s Big Show in New York City and discuss ecommerce in 2024 and the importance of managing your own data.
What’s In Store for 2024: Industry Leaders and Influencers Weigh In
Some of the brightest marketing minds (and two Hollywood A-Listers) discuss cutting-edge advancements and emerging trends in customer experiences, brand innovation, and beyond.
2024 Connected Retail Experience Study: Focusing on Omnichannel Efficiency
This report explores the growing importance of omnichannel efficiency in the retail industry. It highlights the struggle to align technology with the needs of a multi-generational workforce and positions automation as an operational necessity.
3 Online Retail Trends That Are on The Rise
Retail media networks, digital wallets and live commerce are three digital trends that have been around for a while but have risen in prominence over recent years. Take a deep dive into why that is.
2024 Trends in Focus For the Digital Advertiser
Stay ahead by discovering how global industry leaders will reshape the digital advertising landscape in 2024, and get key trends to transform and future-proof your campaigns for lasting success.
Top 15 Retail Media Networks to Watch in 2024
The number of worthy networks for brands to consider is continually climbing, as are the self-service capabilities available from each that make retail media advertising more efficient and effective than ever.
Eliminating Chaos on Canvas
For most brands, the journey from ideating a campaign to taking it live is often tumultuous. Discover the power of seamless creative workflows in campaign excellence.
The Future of Digital Content Management: A Grocery Leader’s Guide
Learn how grocery leaders can use digital content to create modern digital experiences to thrive in an increasingly competitive industry.
Ecommerce Customer Experience in 2023: Insights & What’s Next in 2024
Find out how thousands of ecommerce brands delivered customer experience in 2023, and then explore the CX trends for 2024.
Infographic: How AI is Boosting Retail Loyalty Programs
Retailers big and small are using AI as a competitive advantage to get customers faster and keep them longer. This infographic documents the top 8 ways they’re utilizing AI to boost customer loyalty programs.
Trend Forecasting: Top 10 Consumer Trends to Watch in 2024
You can expect to see an even stronger focus on experience-boosting technologies, such as AI and social media, and value-driven shopping options like experiential retail and direct-to-consumer.
Retail Predictions for 2024: Navigating the Future of Shopping
The retail industry is poised to witness transformative changes shaped by evolving technology, stiff competition, and changing consumer preferences. Here are 5 predictions to help them stay ahead of the curve.
Hot Digital Marketing Trends to Up Your Game in 2024
This blog post explores the future of digital marketing and uncovers the trends that will shape your strategy and drive success in the year ahead.
Why Digital Asset Management is Important in 2024
As marketing teams continue to navigate digital transformation, it's crucial to ensure that the right tech stack is in place. This blog explains why a digital asset management (DAM) system is so important to a digital marketing tech stack.
Ahead of the Curve: 2024 Advertising Predictions
Industry leaders share their 2024 advertising predictions to help marketers and media owners navigate this dynamic year in advertising.
2023 Retail Recap: The Year’s Biggest Stories in Retail Loss Prevention
Crime, the economy, and artificial intelligence (AI) all weighed heavily on retail and loss prevention this year, and those trends will play a role in the coming year. But, retailers are up for the challenge.
Personalization, Retention and Owned Channels Will Define eCommerce in 2024
The brands that build authentic connections and lasting customer relationships will be poised to thrive.
2023 Digital Grocery: Year in Review
Uncover key 2023 digital grocery trends, AI impacts, and shopper behaviors in this detailed report.
2023 Wrapped: See How Americans Spent This Year
A rewards platform took a close look at 2.6 billion receipts consumers shared with them to see how they really shopped this year.
Retail Technology Trends for 2024: Omnichannel Incentives, Mobile POS & More
Hear the biggest opportunities for retailers heading into the new year, the retail tech they’re glad to leave behind, and which brands are killing it at the moment.
Speed of Ret'AI'l to the Power of MACH
Prasad Tangirala, Vice President of eCommerce engineering at Conn's HomePlus, discusses the implementation of technology at his retail company.
Data Maturity Quiz
This 10-question quiz is intended for those responsible for the business success of their company’s digital product or site. It’s built to help teams evaluate the maturity of their data practices, and to see where they can improve.
Video Case Study: Altitude Sports Streamlines Fraud Reviews
Since teaming up with a new technology partner to automate its fraud review process, Altitude Sports has shifted its focus from identifying fraudsters to concentrating on CX.
How AI is Revolutionizing Holiday Shopping
A recent episode of NBC’s “The Today Show” discussed how AI can help alleviate holiday shopping stress by analyzing millions of data points spanning multiple years to unearth trends and predictions.
Black Friday 2023 Retail Recap
Black Friday – the unofficial start of the holiday season – drove nationwide retail foot traffic spikes on November 24th. Just how big was the Black Friday 2023 visit surge? And how did this year’s shopping holiday compare to 2022?
Shopper Frustration Increased by 25% This Cyber Monday Over Last Year
New data shows shoppers encountered more digital friction than last year during Cyber Five 2023.
How to Be a Better Manager Than Spider-Man
Learn all about implementing the right strategies for positive workplace management so you can start to see the massive dividends that come from applying the Spider-Man Advantage.
How AI and Automation Help e-Commerce Scale
Post-pandemic, consumer reliance on online shopping remains steady, meaning e-commerce businesses need to continue to adopt new technologies to scale their business operations.
Grocer's Guide: 7 Strategies to Minimize the Impact of Inflation on Customers
With food prices surging due to a multitude of global factors, grocers are facing a formidable challenge – how to maintain affordability while enhancing customer satisfaction.
How Men and Women Shop: Unveiling the Striking Resemblance and Key Differences
When it comes to consumer behavior, the way men and women approach shopping is more similar than different. In fact, a recent survey of 2,048 global consumers revealed that gender was far less of a factor in shopping preferences and behaviors than age.
Video: Santa Loves Bots
Santa can’t afford mistakes, delays, or missed orders when delivering a few billion packages all in one night. If there’s failure, kids stop believing. Thankfully, his workshop relies on bots.
Infographic: The State of Channel Mix
How marketers and commerce practitioners are using the PESO (Paid, Earned, Shared, and Owned) framework to strike a balance with their channel mix.
2023 Unified Commerce Benchmark for Specialty Retail
Download the industry’s first unified commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.
Case Study: How Petco Provides A Rich User Experience
Looking for the innovation, optimization, and flexibility to stay at the forefront of the retail landscape, Petco partnered with a technology provider to build out a seamless omnichannel experience.
Transforming Retail with AI
This playbook delves into the intricacies of merchandising and supply chain planning in retail and presents a comprehensive framework for retailers to harness the potential of AI in making data-driven decisions.
The 10 Best Grocery Loyalty Programs
Among the industries that have harnessed the power of loyalty programs, the grocery sector stands out for its innovative approaches. These programs not only help customers save money but also foster a sense of community and engagement.
5 Bot-Driven Threats to Watch Leading Up to 2023 Holiday Sales
As the holiday season approaches, brace yourselves for a sleigh-full of automated threats as shown by historical data.
Retail Corridors Ahead of the 2023 Holiday Season
With the holiday season just around the corner, discover what’s happening on the ground in retail corridors in urban centers nationwide. How have they actually been faring in recent months? And what strategies are they implementing to bring back the crowds?
The 2023 Holiday Playbook: The Twelve Marketing Must-Dos
As the biggest shopping event of the year approaches, marketers must work exceptionally hard to attract the attention—and dollars—of holiday shoppers, especially those who are tightening gift budgets in the wake of the current economic environment.
16th Annual Global Shopper Study
This 2023 Global Shopper Study unveils valuable insights from shoppers, associates and decision-makers, offering a new perspective on the evolving retail landscape.
Transforming Retail Customer Support
This blog delves into one-to-one virtual shopping, uncovering its incredible benefits, and shares insider tips on how to pick the right video commerce platform.
“How Convenient” Podcast: A Fresh Take on the Convenience Industry
Hear how the modern convenience ecosystem grew from a bunch of small general stores scattered across the United States into a massive industry with over 150,000 sites and the familiar brands we know and love today.
Looking Beyond Black Friday
8 high impact strategies to identify, acquire and retain customer all year ‘round. Learn how retailers can nurture November’s new shoppers into February’s fans and February’s fans into September’s superfans.
Retail
The State of Spend: Reaching Today’s Shopper
While it may be no surprise that 87% of shoppers are looking to save money right now, this comprehensive survey provides insights into the current state of the consumer mindset and which marketing strategies prove most effective.
Make the Holiday Season Sweet: 2023 Holiday Infographic
An analysis of almost $380 billion in consumer holiday spend over the last 3 years keeps marketers informed on how to win this holiday season as shopping behaviors change YoY.
Podcast: Shifting Trends in Retail And A Look at Canadian Retail
Michael LeBlanc, of M.E. LeBlanc & Company Inc., discusses economic growth opportunities and challenges faced by retailers across North America, with a special focus on Canada.
Moving Beyond Points: The Future of Retail Loyalty Programs
If all you offer is a basic points system, you might find your customers looking elsewhere for a more engaging experience.
Frankenstacks: How to Spot & Fix Them
Discover how you can turn a piecemeal tech stack often called a “Frankenstack” into an integrated whole and move forward with flexible, agile, best-in-class solutions that fit your needs now and in the future.
Ecommerce Peak Season: How to Optimize Your Website for a Smooth Shopping Experience
In the dynamic realm of e-commerce, preparation is the key to thriving during peak shopping seasons like Black Friday, Cyber Monday, and Christmas.
Get Real-Time Insights into Online Sales Performance This Holiday Season
This Holiday Season Pulse Tracker compiles a live look at online sales with real‑time adjusted projections to bring you the fastest, most immediate insights into seasonal performance.
Halloween Shopping Insights for 2023
This blog and infographic shed light on how consumers are planning for Halloween this year based on a recent survey.
2023 Holiday Marketing Guide
Want the full scoop on how to capitalize on your sales this holiday season? Learn why 75% of shoppers will pay more for a personalized online shopping experience and much more.
Why Luxury Brands Should Be Targeting Gen Z Shoppers
This article covers everything retailers need to know about Gen Z, what motivates them to buy, and how you can attract them to your store.
Digital Maturity Benchmark: Grocery Industry 2023
This report assesses top grocery retailers' digital channel experience and capabilities across key areas of the grocery shopping journey.
Improve Data Management to Drive Scalability and Peak Demand Readiness
If there’s one thing we’ve learned from peak demand periods in eCommerce – holiday shopping seasons, pandemics, or even big-ticket events such as the Super Bowl – it’s the need to be proactive and not reactive.
Infographic: Unlock the Power of Prescriptive Analytics
Download the Prescriptive Analytics Infographic for data-driven insights in grocery retail. Optimize experiences, cut waste, and increase profits with analytics.
3 Iconic Fashion Loyalty Programs (and how to build yours)
This blog delves into the world of fashion loyalty programs, explores why they matter, showcases five iconic examples, and provides practical tips on how to build your own.
Self-Checkout in Convenience & Fuel and Food & Grocery Retail
This report provides a comprehensive view on how retailers can embrace self-checkouts to move towards a more agile, data-driven, and customer-centric business model.
How to Deliver a Luxury Retail Experience
Discover how to take your luxury brand to the next level and offer an exceptional customer experience.
Backpacks to Binders: Examining Back-to-School Price Hikes in 2023
This year’s season presented a considerable challenge for inflation-weary parents in the US. Despite chatter about alleviating inflation rates, the reality of rising prices tells a different story.
A Framework for Unified Rewards & Loyalty in Retail
In today's competitive market, retailers must embrace unified promotions and loyalty strategies to prevent customers from switching to other brands.
RETHINK Retail Groceryshop 2023 Recap
Watch insights from industry experts that will give you a fresh perspective on the transformative trends shaping the grocery and CPG landscape.
The Lego Group’s Niall Edwards on Customer-Gentricity and Going MACH
In this podcast, the executive talks about customer-centricity and transformation and how MACH is the new standard in retail.
Vivrelle’s Journey to Embracing Composable Commerce
Vivrelle, a members-only club providing access to luxury designer handbags and accessories discusses their digital commerce journey.
Driving Operational Excellence in Grocery
This guide is your roadmap to operational excellence featuring top strategies employed by industry leaders like H-E-B and Hy-Vee.
Four (Busted) Myths About Composable Commerce Systems Integrators
On a recent podcast, two tech execs dished about the value SI’s can bring to brands that need help going composable.
Video Case Study: SpartanNash
Discover how the retailer is leveraging AI technology to predict shopper demand and decrease waste.
Increasing Customer Loyalty in Post-Purchase [Infographic]
In this infographic, you’ll learn about all the ways an improved post-purchase journey can mitigate churn and reduce your reliance on customer acquisition for growth.
What Saks’ Creative Process Teaches Us About the Power of Workflow Automation
Kimberly Jauss, Director of Creative Imaging, discusses how leveraging automation to orchestrate workflows has allowed the Saks team to build strong governance around asset data processes and expedited creative processes.
A New Way To Drive Holiday Sales
How prioritizing a fit strategy using AI solutions can help apparel businesses increase conversion and boost average order value during the holidays and reduce costly returns in the months after.
Finding Hidden Barriers and Opportunities on Walmart.com
Watch this session to learn if your Walmart.com catalog is contributing everything it can to your online and in-store sales.
The Return of Physical Retail is Sustainable
Explore four ways retailers can stay sustainable as consumers return to physical stores with increased demand for earth-friendly products.
12 Questions to Ask When Evaluating Frontline Employee Experience Platforms
The retail and hospitality industries need to do more with less and manual processes are giving way to more intelligent, technologically enhanced ways of working.
5 eCommerce Secrets to Boost Black Friday & Cyber Monday Revenue
This eBook reveals 5 recommendations to optimize your site, convert more visitors, and maximize sales.
2023 Holiday Shopper Study
Survey says consumers plan to shop earlier and spend more or the same with an increased focus on sales.
The Modern Retail Experience: Next-Level In-Store Experiences
This video explores the evolution of in-store experiences across brick-and-mortar and some of the innovative solutions and experimental approaches that retailers are using to differentiate themselves.
Master Multi-Dimensional Pricing to Unlock Retail Success
With consumers increasingly focused on price and quick to switch brands in response to attractive discounts, getting pricing right has never been more crucial.
Account Takeover Fraud is Rising
This guide contains key insights on preventing account takeover fraud while preserving a positive customer experience.
Innovation and the Customer Experience
Find out why there’s a gap between intention and implementation and how you can navigate closing that gap to create a better customer journey.
Grocer’s Guide to RFPs for Fresh
Find out why grocers are taking a purpose-built approach to technology and download a fresh RFP template to get started on your search.
5 Steps to Becoming A Customer-Centric Merchandiser
Merchandising teams are stuck making decisions from a product-centric view, but they need to move to customer-centric merchandising to unlock stronger results.
C-Store Trends & The Brands Leading the Way
Dive into the data to see how convenience stores are faring in 2023 and explore key trends shaping the future of the c-store industry.
Podcast: 4 Minutes to Build Your Loss Prevention Strategy
This 4-minute on-demand podcast explores how AI-powered EBR (exception-based reporting) detects and reduces retail shrinkage.
The Future of Applied AI in Ecommerce
This whitepaper presents a logical methodology for deploying AI in stages across ecommerce operations to deliver a first-class digital customer journey.
Partner Announcement
How Grocers Can Solve Their New Growth Challenge
Five effective strategies to counter easing inflation and grow unit volumes, regain loyalty and improve profits.
From Cash to Booze to Sneakers: One CTO’s Principles from the Frontlines of Change
Whether you’re a first-time Chief Transformation Officer (CTO) or seeking to elevate your impact in a role, these five principles have proven effective for this executive.
Quiz: Assess Your Returns Knowledge
Think you know everything there is about returning products in retail? Test your knowledge with this quiz!
Competition Between Convenience Stores and Quick Service Restaurants
This report includes data from consumer surveys, mystery shopping programs, and operational audits to look at how technology is impacting the competition between these two industries.
The Retailer’s Guide to Activating Customers
This ebook packs nine automation strategies to help you grab your audience’s attention and keep them hooked throughout the customer lifecycle.
The Ultimate Peak Season Inventory Checklist for Ecommerce
This article covers everything from early planning to post-peak season review and even provide key takeaways to help you navigate this busy period.
Video and Shopping: Why They Need to Be in the Same Place
Discover how shoppable videos can be used effectively at different stages of the customer journey on your website to boost sales and provide a seamless shopping experience.
Retail Edge: Innovate 4 Areas for Success
This blog discusses the challenges retailers face in innovating and identifies four key areas where they can focus their efforts to gain a competitive edge.
Infographic: 9 Extra Capabilities to Win in the Changing Consumer Landscape
In today’s rapidly changing consumer landscape, businesses are realizing that they need to do more than just keep up - they need to add “extra” capabilities to stay ahead of the curve.
A New Arms Race: Cybersecurity In A New Age of AI and Retail
As AI becomes more advanced—including generative AI’s potential to one day write the next generation of malware—one of the only tools to help your teams will become AI trained for security.
The Power of Precision: Mastering Control Selections for In-Store Testing
With A/B testing, the more a control group aligns with a treatment group, the easier it is to reduce noise and identify how a specific change impacts outcomes.
Omnichannel Personalization: From In-store To Online And Everything In Between
Discover how to create seamless journeys for your customers by leveraging data at crucial touchpoints so you can build highly personalized omnichannel interactions.
5 Reasons Retail Analytics Absolutely Matters for Walmart Suppliers
The need for retail analytics has always been clear, but how has the exponential growth of data in recent years affected Walmart and its suppliers?
Spring/Summer 2023 Trend Report
Discover the hottest macro and micro fashion trends, and learn how brands and retailers can effectively operationalize and capitalize on these trends for a more seamless shopping experience.
Holiday Marketing Strategy Guide for 2023
Learn why the holiday season is a unique opportunity to captivate your audience, stand out from the competition, and skyrocket your sales.
From Gen X to Gen Z: How to Engage Each Generation and Build Genuine Connections
New research explores the unique characteristics and shopping habits of each generation, and how you can better tailor your campaigns to build more meaningful connections.
U.S. Back‑to‑School Survey: What to Expect in 2023
An annual back-to-school consumer sentiment survey uncovered several trends that retailers can expect and prepare for this year.
The State of the Shopper in 2023 — Imagery is Key
What are the deciding factors in consumers choosing one retailer or product over another? Find out with this survey of more than 1,000 consumers in the United States.
Increasing Online Profitability Through Strategic Fulfillment
This study explores how grocers can improve their strategic fulfillment capabilities to boost profitability and drive customer satisfaction.
Video: The Rise of In-Store Digital Media
This episode explains the biggest ongoing trends in the in-store digital media space, and why retailers and brands need to pay attention.
Grocer's Smart Cart: Elevating the Customer Experience and Driving Efficiency
This article explores grocers' pain points and mitigation efforts in addressing their friction areas by adopting smart carts.
The State Of Fashion: How Are Apparel Retailers Faring in 2023?
The apparel segment has weathered its fair share of storms over the past few years. With inflation cooling, how are consumers reacting?
From Frictionless to Seamless: How Retailers are Reimagining the In-Store Experience
Commerce is being reshaped on all fronts – leaving many retailers struggling with how to create meaningful consumer experiences.
How Mountain Khakis Turned $600,000 of Excess Inventory Into a 150% Revenue Increase
Learn how this retailer built a data-driven and time-sensitive campaign that shifted a problem into a customer acquisition powerhouse opportunity.
Perfecting the Art of Loyalty to Drive Retention and Revenue
This webinar discusses the latest trends when it comes to loyalty and reveals the best omnichannel marketing use cases that deepen customer relationships, improve retention, and drive business growth faster than ever before.
2023 Omnichannel Personalization Index
This report assesses top Omnichannel retailers' personalization experience and capabilities across key areas of the shopper journey: research and discovery, purchase, and service.
Commerce-as-a-Service
Learn how organizations continue to invest in digital transformation to fuel growth and keep pace with changing customer behavior without breaking the bank.
