A Guide to Making Smart Commerce Tech Investments
Placing the right bets on commerce technology comes down to consumer comfort.
How Convenience Stores Can Use Mobile Messaging to Attract Customers
Rising gas prices have reduced in-store shopping for convenience stores, their number one source of revenue. The good news is, text messaging and Mobile Wallet can increase foot traffic and drive more sales despite external factors.
Future Commerce: In-Store is the Next Frontier for Digital
This podcast talks about the store opening of Aime Leon Dore, the next generation of site search, and building the customer experience.
Interview with Jeremy Neren of GrocerKey
Shekar Raman and Gary Hawkins speak with Jeremy Neren, co-founder, and CEO of GorcerKey, a comprehensive e-commerce platform for independent and regional grocers.
Click on the Channels tab to view more thought leadership content sorted by industry
Dream Stores: San Francisco
Follow a dive-deep journey into the rise and prominence of retail in San Francisco and discover some of the nation’s best-designed stores.
Level Up to Real-Time Offers
Great, real-time offers work. But what if your promo calendar is completely saturated with other offers? Read this eBook to get three steps to level-up your promotion strategy with real-time offers.
Inventory Stockouts are Inevitable, but a Frustrating Experience is Not
Learn how to uncover customer pain points faster, calculate the financial impact, and stack rank them by business opportunity.
This deep-dive review shows you how to diagnose, define and deploy agile store operations across your retail business.
Prioritize Your Drowning Store Leaders
Price and Profitability
How any eCommerce retailer can take on the industry giants.
Retail’s Evolving Holiday Season
This white paper looks at the evolution of the holiday retail season in recent years and uses foot traffic data to analyze specific shopping milestones across key retail sectors.
Ecommerce Forecasting, the Impact of an Inaccurate Forecast
What happens if a forecast is inaccurate and what are some ways that retailers and brands can avoid this happening?
Revolutionizing In-Store Engagement with Intelligent Video Surveillance
Discover how retailers are using video intelligence software to transform their everyday retail operations for all aspects of the business, including marketing, purchasing, and security.
Retail Media ROI Through Behaviorial Research
This blog discusses how to boost the impact of omni-channel marketing with behavioral data.
Using Data to Navigate the Future of Retail
Download the eBook to learn data intelligence best practices for retailers, and how you can leverage data to inform your decision-making in operations and marketing.
Imperatives for Next-Generation Workforce Management in Fast-Moving Retail
A structured framework, including 15 key capabilities across 5 dimensions, to help retailers on what they must prioritize when devising their strategy.
Going Big by Going Small: The Small-Format Advantage
Discover how small-format stores can help retailers better serve their customers while complementing existing store formats within their fleets.
How to Tell a Global Brand Story Through Your Retail Stores
Theory’s Director of Global Learning and Communications explains how to tell a global brand story.
15th Annual Global Shopper Study
The latest insights on evolving shopper behaviors, associate perspectives and where retail decision makers are placing their investment bets to meet shopper expectations in today's modern store.
Report: Future of Convenience Stores
Key findings and analysis from a study of 128 convenience retail executives designed to understand their outlook and readiness for the future of convenience.
The State of Commerce 2022
After two years of scrambling during a pandemic that saw rapid-fire ecommerce growth and dramatic change in consumers’ habits and preferences, retail doesn't take a breath.
Brick-and-Mortar Grocery’s Ongoing Resilience
A look at how top brands are coping with increased competition and tighter consumer budgets.
12 Best Practices for Omni‑Channel Retail CX
With 1 in 3 customers willing to walk away from a brand they love after just one bad experience, getting CX right is imperative to your bottom line.
How to Increase Revenue With Contextual In-Store Media
Discover key aspects every retailer must look for when adding in-store digital marketing as a media channel to their retail media network.
Global Trends vs. Regional challenges in Digitizing Grocery Shopping
Actional implications in the age of one-day shipping, food delivery and online grocery shopping.
How Reengagement Campaigns Boost Revenue
Leveraging your existing customer base is vital for any marketing strategy. Here are the best reengagement campaign tactics for brands looking to drive revenue.
Brands That Are Beating Inflation
Read the report to learn about brands that are leading their category and continuing to attract visitors amidst ongoing inflation and tightening consumer budgets.
Digital Complexity: Thriving in Unpredictable Times
This report in collaboration with Fluent Commerce, commercetools & Contentstack assesses the state of digital complexity in the retail industry across the U.S., U.K., France & Germany.
Podcast: Amazon's Impact on Retail
A look at how Amazon forever shaped physical retail, online retail and shopper behavior through their offerings, tools and services.
7 eCommerce Shopping Features to Consider for Growth
Specialty ecommerce shopping features — often already built into your platform — are simple and effective ways to strengthen your customer relationships.
How to Find the Right Omnichannel Platform for Your Business
A compilation of important considerations to drive your research and help you make the best technology choice for your business.
Is Your Supply Chain Prepped for Peak Season?
Guarantee customer delight by making a list and checking this blog twice.
Finding the B2B Buyers Hidden in Your B2C Checkout
Learn how to identify B2B buyer pain points and make a business case for an updated B2B payments strategy.
2022 Holiday Insights Survey
1,200 U.S. shoppers share their spending plans for the upcoming festivities.
Unified Commerce in Food and Grocery
Key findings and analysis from a study of 135+ retail executives designed to understand retailers’ outlook and attitude towards Unified Commerce as an enabler of key growth strategies.
The Retail Tech PR Handbook
This eBook shares how you can use PR to build brand, drive demand and increase shareholder value.
2022 Holiday Trends Guide
A two-volume guide for retailers and brands that contains custom survey insights, seasonal shopping trends, and purchase data.
Join Pivotree and Spryker for a Special B2B Meetup
Join us at Wrigley Field's First Base room for networking, food and drinks, and a not-to-be-missed session on all things B2B before the the Cubs and Reds game. Tickets, food, drinks are on us.
A How-To Guide For Improving Customer Service
Learn how to increase customer retention with high-performing customer support teams.
Retail’s New Media Power
Dive in to find out how advertisers can use retail media networks to promote hard-to-reach consumers, segment their ad spending, and optimize their campaigns.
Beer. Baseball. B2B Commerce
Join Pivotree and Spryker at C. Ellet's Steakhouse for networking, food and drinks, and a not-to-be-missed session on all things B2B before the game between the Braves and NY Mets! Tickets, food, drinks are on us.
2022 State of the Industry: Performance Marketing
Key findings and analysis from a study of 250+ retail business and marketing executives.
2022 Holiday Playbook
Download this playbook for holiday success in the current market landscape, plus get practical month-by-month to-dos, subject line and design inspiration and more.
Hey Metaverse Seekers… Been There, Done That
Design and architecture professionals have been living with oculus for years.
2022 Holiday Trends Report
Discover Insights and predictions from thousands of shoppers that were surveyed across North America.
How to Beat the Retail Burnout
This post explores the causes and cures of employee burnout in retail including tangible strategies to prevent it.
Omnichannel Shopper Behavior Report 2022
How customers seek to maximize convenience and minimize costs in grocery delivery.
2022 Retail Insights Report
Learn why retailers need a technology partner committed to supporting them through every step of their journey to the cloud.
Malls That are Rising to the Top
After two years of isolation and a new, pandemic-induced wave of suburban relocation, malls’ potential to bring people together is more prized than ever.
5 Essential Tips for Scaling DTC Business
Open new revenue opportunities and expand your brand's reach. Here's what you need to know to scale smart and realize returns.
2022 Retail Halfway
This whitepaper dives into retail, dining, and fitness foot traffic data to find the biggest trends of 2022 so far and understand what the second half may have in store.
The Complete Guide to Empowering Retail Teams
How to inspire your store managers to “run it like they own it.”
Make Impactful Merchandising Decisions with Automated Workflow Planning
Discover how AI-powered insights are guiding retailers to make better promotion, pricing, forecasting and ordering, assortment, and space planning decisions.
How To Navigate an Economic Downturn for Marketers
Top 10 marketing moves for inflationary times.
Unified Commerce for Grocery and Convenience Retail
To succeed in this new world order, retailers must embrace a unified commerce approach to connect operations and experiences across channels via a single platform.
The Future of Perfect Store
Strategies to elevate Perfect Store programs in 2022 and beyond.
The State of Retail for the Holidays
Download this report to get ahead of this season and adjust your customer support strategy accordingly
Brands That Are Rightsizing Right
This report looks at leading retailers’ store optimization strategies and understanding their impact on individual store potential.
State of Digital Grocery
Performance: H1 2022
This report delves into digital sales, store sales, sales across digital channels and fulfillment methods, average basket size, and average price per Item.
Webcast: Exploring the Retail Metaverse
"Supermarket Guru" Phil Lempert interviews a panel of CPG and retail experts about this emerging trend.
The Brand Marketer’s Do’s and Don'ts Guide to SMS Product Recommendations
Whether you're showing off new fall arrivals or promoting a big sale, the way you plan and communicate with your customers determines if your campaign pays off or not.
Retail Returns Study: Why Consumers Bend the Rules
How do you stop bad returns behavior without alienating customers? Find out here.
12 Best Practices for Omni-Channel Retail Customer Engagement
Frontline lessons from top retailers for improving sales and service.
Retail 4.0: The Age of Metamorphosis
A briefing for retail industry executives on a future arriving sooner than expected.
Book: I Love Mondays
Discover how you can accomplish more, make a difference, and create an amazing team culture.
Top 7 BOPIS Best Practices for a World-Class Omnichannel Shopping Experience
Why it's imperative that retailers adopt BOPIS best practices to drive revenue and attract more customers while building stronger loyalty.
Podcast: Retail Sustainability Is So Hot Right Now
Sustainability has been a huge topic in retail for more than five years now, but the trend keeps on evolving.
Relief for Grocers in a Labor Crunch
How intelligent order automation is easing labor burdens, amplifying the impact of a lean workforce, and giving store employees more time to assist shoppers.
2022 Holiday Prep Guide
Shoppers don't have time for friction this holiday season. They want you to make it easy. Is your business ready to deliver?
Guide to Prescriptive Pricing
This guide helps you find the path to optimized prices in an inflationary market.
Should You Change Your Returns Policy?
Discover how artificial intelligence can help you create dynamic return policies that build consumer loyalty and maximize profitability.
Retailers Share: How to Build Better Retail Relationships
Why it’s time to shift the mindset of customer service and the contact center from efficiency to building better customer relationships.
The Retail Marketer's Guide to Personalized Texting
Find out why having a clear and researched mobile strategy is more important than ever before.
4 Opt-In Retail Personalization Examples to Supercharge Sales
Use these four retail personalization examples to spice up your customers' journey.
2022 DTC Hype Report: Revealing the Metaverse
Learn about consumer sentiment around NFTs and virtual goods, along with the potential for brands to tap into this market.
Webcast: Urban Retail-Is a Recovery on the Horizon?
From the ongoing impact of migration trends to a potential return to the office, this webcast examines the key trends and what they mean for retail, restaurants, and hospitality.
Fostering a Next-Gen Retail Workforce
Understanding who your store associates are, the challenges they face, and how to prepare them for success is key to empowering an engaged and productive next-gen workforce.
Skin Deep: Beauty Brands Trend Data 2022
Data insights from some of the biggest beauty brands around and industry experts to help you stay on top.
A Guide to Implement Halo Effects in Merchandise Planning
How leveraging the Halo Effect with AI will ensure retailers are maximizing profit and meeting customer needs.
Webcast: How Retailer-Supplier Collaboration is Transforming Store Execution
Participants include Sucharita Kodali, VP, Principal Analyst at Forrester and Eric Wilson, Chief Customer Officer at Movista.