Hospitality

7 Key Technology Solutions to Enhance the Casino Player and Guest Experience

Casinos aren’t just hospitality brands. Casinos are entertainment ecosystems where every moment of the player journey matters [INTELITY].

The Experience Imperative in Travel: From Recovery to Resilience

This blog explores how hospitality leaders can move from recovery to resilience by designing experiences that connect deeply and consistently with modern travelers [Incisiv].

Travel/Hospitality

Infographic: Your Passport to Smarter Marketing-UK Travel Trends

This infographic explores top brands and spending by category, season, and age, giving you the insights you need to capture customer imagination and turn travel dreams into reality [Affinity Solutions/Acxiom].

Hospitality

Hotel Chatbots are Having a Moment – Here’s How to Make Them Work for You

Not so long ago, using a hotel chatbot was like talking to a brick wall. It guessed wrong, ignored context and turned even the simplest question into a dead end. But things have changed [Mews]. 

Hospitality

Why Customer Data Is the New Currency for Hotels and Airlines

For airlines and hotels, unified customer data is the foundation for loyalty, revenue, and AI success [Amperity].

Hospitality

Inside Marriott International’s global guest experience strategy

For Marriott International’s 800K+ associates, the road to world-class customer service is paved with personalized learning and communications [Axonify].

On the Clock with Scarlet & Gray Hospitality

CFO Jasmine Patel discusses the challenges her company was facing with hiring and retention, and how automation was the fix that they were looking for [Workstream].

Why it’s Time for Boutique Hotels to Flip the Tech Stack

It’s time to flip the tech stack, prioritize revenue, invest where returns are fastest, and above all, put your guests first. Build guest relationships and then, use those returns to modernize operations and sustain long-term growth [GuestCentric].

Next Generation Technology Accelerates Digital Transformation in Airlines

Read how technology leaders in collaboration with their airline customers are building the solutions for modern airline retailing to meet changing traveler expectations [Amadeus].

The Florida Panthers Improve Fan experience with Cashierless Checkout

The digital checkout solution allows fans to enter a cashierless concession store, select food and beverage items and walk directly out so they can get back to their seats without missing much or any of the action on the ice [Verizon].

Hotel Review Management: Complete Guide for Hoteliers

​Discover why hotel review management is essential for guest satisfaction and brand reputation. Learn best practices, strategies, and top review management software for more bookings and revenue [Mara Solutions].

The $264 Million Mistake: Las Vegas Karaoke Lounge

Learn about a music licensing lawsuit and the financial risks businesses can face if using personal streaming apps [Pandora CloudCover].

5 Reasons Why Some Hotel Software Outperforms the Rest

Your tech stack isn’t just a behind-the-scenes tool—it’s a competitive advantage. So why do some hotel software solutions consistently lead the pack? [Hospitality Solutions] 

11 Ways Travel Brands are Using AI to Shape the Future of Travel

Read how travel-adjacent companies across air, rail, lodging, and ground transportation are using generative and predictive AI to enhance both operations and customer experiences [Kustomer]. 

Drive Loyalty That Lasts in Travel & Hospitality

Many loyalty programs underdeliver—not because the concept is flawed, but because they operate on incomplete or outdated customer data [Amperity].

How Immersive Experiences Are Revolutionizing Fan Engagement

As the sports industry evolves, immersive experiences in sports are revolutionizing engagement, making it more interactive and accessible to global audiences [Napster].

Digital Out-of-Home Strategies for Travel and Tourism Marketing

In an era where digital fatigue and ad blindness plague many channels, DOOH offers unique advantages for travel campaigns [Broadsign].

How Has Cinemark Avoided the Movie Theater Slowdown?

Data was analyzed to understand how movie-going behavior has changed since COVID and why Cinemark is staying ahead of the curve [Placer.ai] 

Case Study: State Farm Arena

With more fans than ever to wow, State Farm Arena needed a payments technology provider that could deliver under pressure and keep them on the cutting edge [Global Payments].

Proving the Value of CTV and Premium Video Advertising

IHG Hotels & Resorts’ Director of Campaign Effectiveness shares balancing brand and performance goals, the power of contextual alignment, and how IHG uses deterministic data to optimize media impact [Disqo].

How AI Agents for Travel Redefine the Industry in 2025

Learn about the best AI agents for travel, their benefits, and how leading companies are using them to transform travel experiences [Tredence].

Hotel Cart Abandonment Recovery: The Multi-Channel Playbook

Hotel cart abandonment recovery isn’t just about recapturing lost revenue—it’s about creating moments of connection with your guests that ultimately bring them back to book direct with you [Revinate].

Smart Communication. Clean Rooms. Better Service.

If your hotel struggles with slow handoffs, repeated mistakes, or missing context, the issue isn’t your staff—it’s your systems [Unifocus].

Manchester United: Elevating Customer Experiences

Learn how the Premier League football club adopted a new direct-to-consumer platform that puts fan satisfaction at the heart of its plans [SCAYLE].

The Ultimate Tech Ecosystem for Large Hotel Properties and Groups

This guide outlines the essential components of a hotel technology stack, from CRM systems to GDS, and explains how each contributes to more efficient operations [Cendyn].

Shaping the Future of Identity in Travel & Hospitality

Technologies like automated ID verification and payment card scanning can transform the industry, making guest interactions faster and safer than ever [Microblink].

What Is Dynamic Pricing? What Hospitality Pros Should Know

​This blog explains what dynamic pricing is, highlights the benefits, and touches on some of the key considerations to keep in mind if you’re looking to bring this approach to your organization [IDeaS].

Referral Program Ideas: Power Growth This Summer With a “Reward Burst”

With summer approaching, now is the perfect time to refresh your referral marketing efforts with new tactics designed to energize your customers and turn them into advocates for your business [Extole].

Why Custom Digital Audiences Are a Game Changer for Sports Marketing

Discover why custom audiences are the smarter choice for marketers looking to make an impact in the sports and entertainment space [Wiland].

How Hotels can win at eCommerce & Drive Direct Bookings

As consumers grow increasingly tech-savvy, learn how independent hotels can put their best foot forward in the digital marketplace [GuestCentric].

Controlling Hotel Operating Costs Without Compromising Guest Experience

Modern hotel management software gives you the power to eliminate inefficiencies through automation and create smoother stays, without sacrificing the service your guests expect [Canary Technologies].

How Airlines Can Boost Revenue Potential with Strategic Payment Orchestration

To achieve seamless experiences for customers and maximize the retail opportunity, airlines must consider payment orchestration as a flexible, scalable way to improve financial performance [Endava].

Travel Trends Summer 2025

From coolcations to napcations, this summer’s trends reveal that travelers are seeking richer, more meaningful experiences, balancing adventure with rest, and choosing destinations and activities that fit their evolving lifestyles [Sertifi by Flywire].

Hotel Keyless Entry: A Guide to Digital Accommodations

The shift away from plastic key cards isn’t just about looking high-tech. It’s about removing friction from the guest journey [SiteMinder].