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Hospitality

Connectivity as a Guest Experience Strategy in Hospitality

Guests may forgive slow check-in or limited amenities once. They are far less likely to forgive poor mobile signal [Nextivity].
​​🔥AI Hot Take: Great hospitality used to be personal. Now it’s both personal and digital. Connectivity is the bridge between the two.

Travel

Leveraging Data to Predict & Prevent Customer Churn in Travel

While customer churn is a challenge that affects businesses in all industries, the travel industry faces some unique challenges in identifying it [Wiland].
​🔥AI Hot Take: Churn isn’t a mystery, it’s a pattern. The brands that win are the ones who treat traveler signals like forecasts, not postmortems.

Travel

How the Retailer-Supplier Model is Transforming Airline Partnerships

Today’s travelers demand a truly seamless experience. One where the offer they’ve purchased is delivered reliably across their entire journey [Amadeus].
🔥AI Hot Take: You can’t build modern airline retail on legacy plumbing. Standardization is the only path to dynamic offers that work across the ecosystem.

Hospitality

Why Organic Social Media Matters for Branded Hotels

Even without a paid advertising budget, organic social media remains one of the most important storytelling channels available to branded properties [Lodging Interactive].
🔥AI Hot Take: Paid media gets attention; organic social earns trust. And trust is what converts lookers into bookers.

Hospitality

Hospitality’s AI Opportunity to Decompose Tasks and Reclaim the Work that Actually Matters

The most useful lens for understanding AI’s impact on hospitality isn’t about which jobs disappear. It’s about which tasks move, and what that does to labor economics [Infor].
🔥AI Hot Take:  AI isn’t replacing workers, it’s replacing the broken operating model that forced them to do low‑value tasks no guest would ever pay for.​

Hospitality

What Is Smart Hotel Technology and How Is It Changing Hospitality?

The hospitality experience has become increasingly digital, with guests expecting greater control and convenience throughout their stay [Phunware].
​🔥AI Hot Take: True personalization isn’t about knowing the guest’s name — it’s about knowing their patterns. Smart hotel tech finally gives hotels the data to deliver it at scale.

Travel

Travel Fraud: What It Is & How to Prevent It

This guide breaks down the most common travel fraud schemes, how to spot them, and the layered defense strategies needed to protect your business and your customers [DataDome].
​🔥AI Hot Take: Bots aren’t scraping anymore — they’re shaping demand. Fake traffic is distorting pricing, availability, and revenue forecasts across the industry.​

Travel/Hospitality

How Vail Resorts Built an AI Assistant to Automate Personalized Recommendations

Vail Resorts wanted more than a chatbot; they wanted a digital concierge that understands the nuance of a powder day at Whistler versus a family trip to Beaver Creek [Google Cloud].
🔥AI Hot Take: When AI handles the logistics, guests spend more time riding and less time searching — that’s the real upgrade.​​

Fitness

How Gyms Can Improve Their Member Experience

As a huge influx of new members joins gyms and fitness clubs, the question becomes, how do you keep them from quitting? [Mood Media].
​🔥AI's Hot Take: The gyms winning in 2026 aren’t the biggest — they’re the ones that make the environment feel intentional, energizing, and unmistakably theirs.

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